Uncubed
           

Sr. Systems Analyst

Visa, Foster City California, US

Everywhere you want to be


The Sr. Systems Analyst is a go to role for technology team for product requirements, system use cases and impact assessment due to changes in other VISA systems, for VISA’s global dispute management system known as Visa Resolve Online. Visa Resolve Online (VROL) is a web-based application that enforces the rules and workflow of disputes. VROL is a mandated service that is crucial to the Visa brand promise of providing secure and reliable payment services by ensuring that cardholders, merchants, and issuing/acquiring financial institutions have a clear dispute process and enabling technology, making resolution of disputed transactions fast and easy.

The Sr. Systems Analyst will be part of VROL analyst team responsible for collaborating with business partners and cross-functional teams to define the scope of product enhancements for global product roll-out, managing functional/system requirements, acting as a frontdoor for impact assessment, and maintaining/developing mission critical interface specifications to be distributed to VISA’s member banks and payment processors globally.

This position reports to a Director of Global Dispute Processing organization and is based in Foster City.

Responsibilities:

  • The primary responsibility will be to work with project stakeholders including product, business and technology teams to review and understand business requirements and to translate those requirements into written detailed use case documentation and functional requirements specifications
  • Effectively use planning tools such as Jira to develop documents and to provide clear vision for scope, use cases, workflows, wire-frames, product requirements, acceptance criteria and other materials as needed to support technical design, development and QA activities
  • Ensure requirements issues are identified, tracked, reported on and resolved in a timely manner
  • Work very closely with development team, participate in high level solution of the product
  • Work closely with QA team to validate and ensure the high quality product releases
  • Set and manage expectations of all stakeholders through effective written and oral communications
  • Effectively communicate plan, status, issues, and risks in a precise and timely manner.
  • Contribute to development integration testing process to assure that developed solutions meet business requirements and use case scenarios
  • Engage closely with Product office and other groups to document non-functional requirements 
  • Work closely with product team, understand the product roadmap, and contribute feasible ideas, which can benefit the program. Leverage industry trends to shape feasible functional solutions and process improvements.

Basic Qualifications:

  • 4 years of work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD degree.
  • 3+ years of rich experience in working with large software products as Business Analyst/Product Manager/Technical Product Manager.
  • Extensive experience with various requirement elicitation tools is required for diagramming, mock-ups, trace analysis, rapid wire framing, prototyping and collaborative UX design.
  • Excellent verbal, and written communication skills and presentation skills to effectively communicate the business needs and product road map in team and to multiple organization levels.
  • Experience in working with agile life cycle and/or tracking and process management tools.
  • Process oriented with strong analytical and problem solving skills.
  • A quick learner with growth mindset attitude.
  • Good foundation in computer science and Software Development is required.
  • Ability to communicate difficult/sensitive information tactfully.

Preferred Qualifications:

  • 7-10 years of work experience and a Bachelor’s Degree or 6 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 years of experience with a PhD.
  • 3+ years of rich experience in working with large software products as Business Analyst/Product Manager/Technical Product Manager.
  • Understanding of application programming, API development and system design is a plus.
  • Understanding or experience with mobile application development is a plus 
  • Experience in the finance & payment industry is a plus.

Physical Requirements

This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.

Incumbent must make themselves available during core business hours.This position requires the incumbent to travel for work less than 10% of the time.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

About Visa

Visa Inc. (NYSE: V) is the world’s leader in digital payments. Our mission is to connect the world through the most innovative, reliable and secure payment network - enabling individuals, businesses and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s relentless focus on innovation is a catalyst for the rapid growth of connected commerce on any device, and a driving force behind the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

Want to learn more about Visa? Visit Visa's website.