Sr. Design Researcher

Visa, Austin TX, US

Everywhere you want to be

Visa Global Product Design is seeking a Sr. Design Researcher with strong capabilities in user research and the design of engaging user experiences. The Sr. Design Researcher will create, improve, and lead UX strategy for B2B, consumer, and employee-facing applications for web/mobile.


The ideal candidate thrives in a work environment that requires strong independent problem-solving skills, self-direction, and innovative thinking coupled with an aptitude and affinity for team collaboration and open communication. This individual is both highly analytical as well as highly creative, and consistently demonstrates superb design, writing and presentation skills. This individual fosters collaboration both inside and outside the team, evangelizes and promotes UX within the company, and can juggle several high-level projects while delivering A-level work on all of them. This individual is confidently able to justify research and design decisions based on a thorough understanding of contemporary user-centered design methodologies and can represent the team successfully with all types of stakeholders.

Basic Qualifications

  • Minimum of Bachelor’s degree or equivalent.

  • 4+ years of relevant professional experience.

  • Knowledge of Usability Testing tools and techniques.

  • Ability to evaluate a website or application based on a given script or set of guidelines and produce a clear and concise recommendations deliverable.

  • Excellent analytical abilities and attention to detail.

  • Excellent verbal and written communication skills, problem solving skills, customer service and interpersonal skills.

  • Fully fluent in English and able to understand and be easily understood in spoken and written English.

  • Ability to work independently and manage one's time.

Preferred Qualifications

  • Ability to analyze written requirements and visually conceptualize the user interface and application flows.

  • Understanding of UX and the design techniques and principles involved in the production of conceptual prototypes, wireframes, and HTML Prototypes.

  • Experience facilitating design thinking workshops.

  • Experience managing stakeholder relationships.

  • Knowledge of Web Standards and Accessibility a plus.

  • Knowledge of Audio and Video editing tools a plus.

  • Knowledge of Omnigraffle, Sketch & Adobe products a plus.

  • Experience with eyetracking a plus.

Essential Functions

  • Work closely with product managers to create UX strategies driven by business goals & priorities

  • Propose & carry out UX research roadmaps

  • Lead design thinking workshops

  • Analyze existing software (web and mobile) for usability issues and provide recommendations for improvement

  • Manage stakeholder relationships

  • Plan & lead usability tests (web and mobile)

  • Plan & lead UX studies using techniques such as surveys, interviews, tree tests, and card sorting

  • Quickly propose possible solutions to UX issues to guide design

  • Create user flows and wireframes occasionally as necessary

  • Work and communicate effectively with a diverse team of product owners, UX designers, and developers

Physical Requirements

This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.


Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

About Visa

Visa Inc. (NYSE: V) is the world’s leader in digital payments. Our mission is to connect the world through the most innovative, reliable and secure payment network - enabling individuals, businesses and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s relentless focus on innovation is a catalyst for the rapid growth of connected commerce on any device, and a driving force behind the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

Want to learn more about Visa? Visit Visa's website.