Uncubed
           

Director, Learning Experience Instructional Designer for Leadership Development

Visa, Foster City CA, US

Everywhere you want to be


Identify leadership development needs: You will use human-centered design methodology to discover, synthesize and clearly articulate Visa employees' leadership development needs.

Translate needs into leadership development solutions: As an individual contributor you will use your design expertise to create the most impactful, world-class solutions for Visa. You will need to be adept both at designing programs yourself as well as providing strategic direction for work done by select external providers. You will play a key role in scaling leadership development to maximize opportunities for all employees to benefit from impactful learning experiences. – keeping in mind especially the needs of those employees based outside of HQ/Visa University campus locations.

Develop and grow key relationships: You will skillfully cultivate and grow key internal and external relationships. You will form and engage in productive partnerships with critical internal stakeholders – business and HR leaders – to scale the work you do across the organization. You will utilize your well-established network of external content providers to ensure Visa’s Leadership College leverages best-in-class thought leadership. You will be versatile in the work you do in the context of these relationships: from ensuring buy-in with a high-level internal stakeholder, to collaborating with Subject Matter Experts in designing learning solutions for Visa’s leaders.

Improve and Grow Your Portfolio: You will have an opportunity to evolve existing learning solutions from good to great and to launch new ones. You will leverage your strategic and critical thinking to articulate how the learning solutions you own can evolve into the future. Keeping in mind that the end goal is behavior change and business impact, you will devise strategies to ensure that learning sticks. You will use your creativity and knowledge of adult learning methodology to create impactful mechanisms for post-program application of program content. You will launch and grow communities of enablement to ensure learning occurs beyond the programmatic components. You will leverage the art-science balance to evaluate and constantly improve leadership development at Visa to make it even more impactful for Visa’s employees, and ultimately for Visa’s business.


Basic Qualifications

  • 10 years of experience designing and implementing leadership programs/content at-scale for employees across organizational levels in a global environment with a Bachelor’s Degree or at least 8 years of experience with an Advanced Degree

Preferred Qualifications

  • 12-15 years  of experience designing and implementing leadership programs/content at-scale for employees across organizational levels in a global environment with a Bachelor’s Degree or at least 8 years of experience with an Advanced Degree

  • Extensive experience with designing and implementing leadership programs/content at-scale for employees across organizational levels in a global environment

  • Strong project management skills to lead a concept from inception to execution

  • Track record of effectively identifying, evaluating and articulating a fit between business needs and leadership development solutions

  • Solid knowledge of and strong experience with selecting and leading content partners / vendors on leadership development initiatives

  • Solid knowledge of and strong experience with selecting and leading content partners/vendors on design-relatedleadership development initiatives

  • High emotional intelligence

  • Strong business acumen, analytical and problem-solving skills

  • Knowledge of adult learning theory and experience with a variety of modern learning modalitieschannels: both instructor-led and onlineILT, VILT, case studies, simulations, mobile, microlearning, social, coaching, mentoring, etc.

  • Ability to interpret a message into a visual experience, explaining why your design solves a problem

  • Poise at engaging and developing collaborative, productive relationships with business and HR stakeholders globally

  • Strong written and oral communication skills

  • Stay on top of trends in the industry and advise on what could benefit Visa University including platforms and tool evaluations

  • Financial services background a plus

  • Experience using a variety of authoring tools (Storyline, Rise, Articulate, etc.) and designing blended approaches that use: live, virtual, WBT, peer, etc. with close attention to multi-media and emerging technology

    About you

  • You are passionate about providing access to impactful learning experiences to employees globally

  •   You design and develop, at the speed of business, compelling and innovative learning experiences that improve individual outcomes and deliver measurable business results

  • You are resilient and flexible – you perceive false starts, changing priorities and constructive feedback as opportunities, not setbacks

  • You are curious and broad in your orientation - you are knowledgeable and up-to-date not only on what’s current in talent and talent and leadership development, but also like to understand the industry and business environment in which you operate

  • You are comfortable operating in both the strategic and the tactical and can constantly switch between the two

  • You keep the learner experience front-and-center in everything you do

  • You embrace a global mindset – you take genuine interest in other cultures, do not suffer from “HQ syndrome”, and embrace the need to operate with cultural norms and in time zones other than your own

  • You are action-oriented and adept at dealing with ambiguity

  •   You design and develop, at the speed of business, compelling and innovative learning experiences that improve individual outcomes and deliver measurable business results

  • You analyze and recommend creative solutions for performance improvement addressing knowledge and skill gaps for business problems

  • You manage your projects to completion, while monitoring and addressing any issues or risks that develop, ensuring all agreed upon deliverables and milestones are met

  • You are action-oriented and adept at dealing with ambiguity OK

  • You are a team player: skilled at developing relationships across levels and geographies, enthusiastically roll up your sleeves, and willing to pitch in where necessary

 


Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa’s University Productions team is making leadership development an integral part of life at Visa where every employee, regardless of level and location, will have access to a wealth of resources to be even more effective

  • We are a start-up within a large, global organization

  • We are a team of experts in our respective disciplines, but more importantly, we strive to harness our collective expertise in the most effective way for the benefit of learners

  • We combine rigor, data and subject matter expertise with intuition and common sense of what will be most effective for the business. We like to prototype, launch and evaluate. We are comfortable learning from our mistakes.

About Visa

Visa Inc. (NYSE: V) is the world’s leader in digital payments. Our mission is to connect the world through the most innovative, reliable and secure payment network - enabling individuals, businesses and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s relentless focus on innovation is a catalyst for the rapid growth of connected commerce on any device, and a driving force behind the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

Want to learn more about Visa? Visit Visa's website.