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Systems Analyst

Visa, Highlands Ranch CO, US

Everywhere you want to be


As a System Analyst at Visa, you will be responsible to support the Visa Clearing and Settlement Platform and Core System and Applications in a multi-data center environment. The daily duties would include extensive research, troubleshooting and problem resolution. As a team player, you will possess excellent communication skills and have the ability to multitask, and prioritize those issues that need immediate attention.

Essential Functions:

  • Proactive analysis of the Visa complex core systems and applications to detect potential problems and when necessary make preventive corrections.

  • Work closely with the Engineering/Development groups to implement long-term corrective measures and offer solutions where applicable.

  • The analyst is responsible for second-level problem determination and recovery of the Visa's Core applications, operating system, and services.

  • Extensive experience with large server (IBM mainframe) and Tandem Non-stop technologies and architectures in a complex, heterogeneous systems environment.

  • Strong working knowledge of MVS & Tandem operating systems and related software/hardware.

  • Run Ad hoc scripts against Tandem database for problem resolution or customer metrics.

  • Strong comprehension and understanding of the Visa applications and the services they provide in relation to the service levels and impacts to Visa's customers.

  • Experienced in analyzing processing environments with focus on identifying improvement opportunities and efficiencies to process, procedures, and Visa applications while working closely with 3rd level support groups.

  • Experience in working with various technical teams, which include application support and engineering teams.

  • Must be able to multi task, analyze and diagnose complex issues when working with various support groups.

  • Strong understanding in Incident, Problem and change management per the ITIL process.

  • Strong reporting and documentation skills.

  • Excellent written and verbal communication skills.

Key Performance Indicators:

  • Technical staff member with general hardware/software system configuration and troubleshooting skills.

  • Includes but not limited to MVS Systems, ESP Scheduling, OPS MVS (REXX/CLIST) Management, and OFD Tandem Support.

  • Demonstrated strong ability in resolving routine problems with (JCL, Job abend, Job Schedules, and Rexx/Clist script errors) within technical areas of responsibility, following documented handling procedures.

  • Uses sound judgment in determining priorities and enlisting support of others to prevent compromises to Visa's business or client, service level agreements.

  • Ability to work independently and as part of a team.

  • Responsible for enhancements, configuration changes, apply application patches or fixes for various monitoring products such as; ESP, Netmaster, OPS/MVS (REXX/CLIST), JCL/PROC in relation to job abend resolution.

  • MS Office Proficiency


Basic Qualifications

  • 2 years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications

  • 5+ years as a support analyst function in a multi-data center environment. Degree preferred, but equivalent on-the-job training and experience imperative.
  • Extensive knowledge of MVS z/OS, C:D, FTP, SFTP, SDSF, Solve (Netmaster), CA-ESP(scheduling package),

  • TSO & TPX, JCL, Sysview, Tandem, C1 Endeavor, Data Express, Prognosis, Netcool Alerting Tool, REXX/CLIST, Hadoop, application support, and Remedy reporting tool.

  • Have an understanding of Hadoop's infrastructure

  • Working / practical knowledge of the RHEL 7.6 commands

  • Work with various Engineering and Operations teams to analyze and optimize Hadoop

  • Working / practical knowledge of the Windows & Tandem environments.

  • Working knowledge of CICS, DB2, MQ Channel, and tape processing.

  • Experience with large server (IBM mainframe) technologies and architectures in a complex, heterogeneous systems environment.

  • Subject matter expertise in REXX, OPS/MVS, Systems State Manager, Windows, Tivoli, Network & ESP scheduling.

  • Run Ad hoc scripts against Tandem database for problem resolution or customer metrics.

  • Experienced in analyzing processing environments with focus on identifying improvement opportunities and efficiencies to process, procedures, and Visa applications while working closely with 3rd level support groups.

  • Experience in working with various technical teams, which include application support, development, and engineering teams.

  • Strong understanding in Incident, Problem and Change management per the ITIL process.


All your information will be kept confidential according to EEO guidelines.

Work Hours

  • Shift work, 12 hours shifts, Nights on a rotating basis.

  • Required to work OT as requested.

  • This is an operational department therefore; you will be required to work weekends and over the holiday periods as requested or scheduled.

Travel Requirements

  • The position requires the incumbent to travel for work <10% of the time.

Physical Requirements

  • This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.

About Visa

Visa Inc. (NYSE: V) is the world’s leader in digital payments. Our mission is to connect the world through the most innovative, reliable and secure payment network - enabling individuals, businesses and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s relentless focus on innovation is a catalyst for the rapid growth of connected commerce on any device, and a driving force behind the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

Want to learn more about Visa? Visit Visa's website.