Sr. SW Engineer - VROL Level3 Development

Visa, Austin TX, US

Everywhere you want to be

Duration: Full-Time

Visa Resolve Online (VROL) is a web-based application and a System Interface (Application Programming Interface) of real time and batch that enforces the rules and workflow of disputes for Visa Clients. VROL is a mandated service that is crucial to the Visa brand promise of providing secure and reliable payment services. The system ensures that cardholders, merchants, and financial institutions have a clear dispute process, and makes resolution of disputed transactions fast and easy. As a member of the Network Processing VROL Level3 Development Team you will:

Be responsible for third and fourth level support for incident management activities for the Visa Resolve Online program in both production and client certification environments

Conduct business and technical analysis, code reviews and unit testing, and produce technical documentation of solutions for new development, system enhancements, and Operations

Ability to work in both Agile rapid release and waterfall development cycles 

Develop, Build and implement software systems and/or applications and enhancements to existing software, including the development of debugging routines. 

Collaborate closely and foster partnerships with Operations, Development, and Test Engineering teams to fast track issue resolutions, and ensure efficient use of resources

Analyze production and certification system incidents and identify, develop, and provide workarounds for urgent production issues

Analyze Production and member testing defects, report, identify root cause and implement the solution following release SDLC life cycle in Scrum and Waterfall

Participate in production implementations, providing all necessary support to ensure successful resolution of issues

Determine root cause for issues, and propose changes to designs and enhancements to prevent similar issues in the future

Develop and maintain application features, enhancements, tools and utilities including automation and enhanced monitoring

Develop production statistics and patterns by leveraging various tools to refine technical roadmap and process improvements for VROL program, working with Architecture and SME groups

Help drive continuous improvement around processes and technical capabilities


Basic Qualifications

2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications

3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) in financial services industry working on payments domain

  • Strong written and verbal communication, problem solving, client service, and soft skills

  • Ability to identify and deliver creative and innovative solutions for challenges and constraints

  • Strong programming skills, including experience with Java, J2EE

  • Expertise on Spring framework, Spring boot, and Java Script libraries including Angular/React

  • Strong knowledge of RDBMS databases like DB2 or MySQL and NoSQL Databases like Cassandra or HBASE, and PL/SQL along with ability to write and run complex SQL queries

  • Experience in JBoss Drools, Jasper Reports, IBM MQBroker or Apache Kafka, Apache Spark 

  • Strong Technical knowledge and understanding of web services and Micro Services using REST and SOAP with JSON 

  • Ability to understand CloverETL Graphs or ETL Jobs and make modifications.

  • Strong Knowledge of continuous Integration using Jenkins and Gradle scripts and Continuous Deployment pipeline

  • Hands-on experience with scripting in Linux environment

  • Familiarity with tools like Splunk or OpNet (App Internals) for log verification and performance analysis

  • Ability to deliver results on multiple priorities in a complex and fast-moving environment with ability to work independently and manage time effectively and efficiently

Work Hours:

  • This position requires the incumbent to be available during core business hours.

Travel Requirements:

  • This position requires the incumbent to travel for work less than 10% of the time.

Physical Requirements: ​​​​​​

  • This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

About Visa

Visa Inc. (NYSE: V) is the world’s leader in digital payments. Our mission is to connect the world through the most innovative, reliable and secure payment network - enabling individuals, businesses and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s relentless focus on innovation is a catalyst for the rapid growth of connected commerce on any device, and a driving force behind the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

Want to learn more about Visa? Visit Visa's website.