Senior Manager, Commercial Operations Strategy & Innovation

Visa, Austin TX, US

Everywhere you want to be

Duration: Full-Time

The Sr. Manager Commercial Operations Strategy and Innovation role is a unique opportunity that calls for a skilled, hands-on, analytical business professional who will have a cross-functional responsibility in Commercial Operations for Visa’s Value-Added Service business. This person will report to the VP of VAS Business Value Engineering and Innovation, located in Austin, TX, and be responsible for supporting the project planning, strategy, and implementation of various operational process improvements, business transformation projects, and related field enablement to drive broad scale within our global sales teams.

This is a mid-manager individual contributor position, and as such, the candidate must possess strong business and financial acumen, be a problem solver, have competencies in sales strategy and compensation, as well as project management to oversee the process improvements.  Our target candidate should ideally be a highly effective communicator with strong ability to influence others through analytical reasoning, creativity, and sound judgment.  Applicants should be comfortable challenging the status-quo in a sensitive, efficient, and constructive manner.   


  • Support the project prioritization, planning, and management related to Visa’s VAS transformation focusing on process improvements to support sales effectiveness, & efficiencies to reach our growth targets
  • Facilitate project meetings/timelines with cross-functional teams—such as sales strategy and operations, business intelligence, pricing strategy, product, finance, & commercial operations teams
  • Assess existing processes and identify opportunity for ongoing improvements and project prioritization
  • Define communication plan & process to ensure appropriate stakeholder involvement
  • Develop and promote best practice documents for the sales teams and key cross-functional stakeholder groups, while maintaining an internal repository for shared enablement resources

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Basic Qualifications
• 8 or more years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications
• 9 or more years of relevant work experience with a Bachelor’s Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Strong financial and business acumen, with experience in a P&L support function in a global, multi-channel sales environment
• Experience in leading cross-functional program initiatives and facilitating collaboration across Sales, Compensation, Marketing, Finance, Product, Technology and Customer Service organizations
• PMP certified with current credentials is strongly preferred
• Exhibits strengths as a cross-functional navigator and consensus builder, with high financial acumen and sales enablement skills
• Must be results-oriented, organized, able to handle multiple urgent tasks and must effectively deal with ambiguity in a virtual work environment
• Exceptional influencing & presentation skills - thinks strategically to influence and drive tactical execution, particularly in a growing matrixed organization
• Low Ego and strong desire to win as a team – pride of outcome mentality vs pride of ownership
• Knowledge and experience with Visa products seen as a plus
Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

About Visa

Visa Inc. (NYSE: V) is the world’s leader in digital payments. Our mission is to connect the world through the most innovative, reliable and secure payment network - enabling individuals, businesses and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s relentless focus on innovation is a catalyst for the rapid growth of connected commerce on any device, and a driving force behind the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

Want to learn more about Visa? Visit Visa's website.