Senior Associate Product Manager - Innovation & Design

Visa, San Francisco CA, US

Everywhere you want to be

Duration: Full-Time

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.  NY OR SF office options

The Analyst, Innovation & Design will be part of the team that is transforming our product development and design process into one that leverages human centered design practices with a focus on actively engaging clients in product development and co-creation.  The Analyst will be part of design thinking engagements that include ideation, iteration, and testing.  The position is located in the San Francisco Innovation Center and will focus on North American products and clients. This role reports to the Director, NA Innovation & Design.

The successful candidate will ideally have experience in FinTech/Payments and design thinking. They will be responsible for supporting projects based on human centered design methods and working across functions (e.g. design, technology, products, etc.). The role requires the person to be comfortable working with clients. The role also requires the person to be comfortable with ambiguity, but strive to create clarity by developing solutions that begin with the customer and that  deliver customer experiences that are simple, powerful, and exceptional.  In addition, they will need to play a critical role in project management and strategy for the full lifecycle of product development - from ideation and working through to pilot processes which may require them to wear many hats (e.g., marketing, customer support, operations, reporting, etc.). They will bring prior experience in hands-on development of solutions, UI and prototypes, and a close knowledge of developments in consumer and payment related technology. They need to be creative and hands-on, have a bias for action, and are able to inspire others with their vision. Lastly, the person should be a SWAN – someone who is smart, works-hard ambitious, and is nice!


  • Manage work streams within integrated teams of Product, Design, and Engineering in the development of of client engagements and product co-creations, using a human-centered design mindset and contemporary product management techniques of digital native companies (e.g., minimum viable product, rapid development, A/B testing and iteration)

  • Demonstrate in-depth knowledge of Visa’s capabilities and be able to apply them to clients’ business problems in order to actively engage with clients to co-develop meaningful solutions to address their business challenges.

  • Help design and facilitate client workshops through synthesizing insights into defensible visions, frameworks, and concepts using human-centered design and lean start-up processes.

  • Rapidly convert ideas into working prototypes, mashing together solutions/capabilities that exist within Visa or externally

  • Use business as a lens to inspire fellow designers about new possibilities by sharing innovative business models and product offerings with your teams.

  • Energize and improve the status quo using creativity and intelligent, calculated risks to deliver new products and processes that surpass clients’ expectations, demonstrating new methods, capabilities, and mindsets.

  • Work closely with Internal and external product and partner teams to ensure alignment on goals/scope, plan critical path and operational risks, and ensure transparent communication

  • Develop processes to support pilot programs including articulating the objective of the test, identifying and implementing operational support, defining and implementing reporting needs and tracking/reporting/summarizing results

  • Articulate the possibility, viability and feasibility of product recommendations

  • Help to create business cases and models using Visa data and external research to support the development of new products, services, solutions, and features in partnership with our clients

  • Conduct in-depth market testing using various qualitative and quantitative research methods

  • Complete large research projects to develop Visa’s point-of-view for the future of specific segments and technologies and turning them into set plays of repeatable processes Visa can utilize with clients

  • Conduct and lead client engagements with stakeholder managers representing Visa and our innovation Point-of-View to clients, industry leaders, and internal product managers.

Essential Functions:

  • Must have a mindset that embraces creativity, optimism, ambiguity, and failing-fast

  • Proven ability to work on complex and often ambiguous problems, to drive results

  • Analytical thinker, team oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilities

  • Must have a client-first mentality and demonstrate maturity when interacting and leading client workshops

  • Excellent project management skills, organization, and ability to manage multiple workstreams at the same time

Basic Qualifications:

2 years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)

• Comfortable interacting, interviewing and iterating with people through exploration of new concept, prototyping (low and high) and testing
• Interest in a data driven and/or business strategy role (eg consulting/investment banking)
• Experience in digital product development and management a plus. Specifically, experience in mobile, web and IoT application development and experience design
• Experience in payments or FinTech a plus
• Exposure to design thinking/human-centered design methodologies
• Experience and knowledge of Agile (Scrum) project methodology and practices a plus
Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

About Visa

Visa Inc. (NYSE: V) is the world’s leader in digital payments. Our mission is to connect the world through the most innovative, reliable and secure payment network - enabling individuals, businesses and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s relentless focus on innovation is a catalyst for the rapid growth of connected commerce on any device, and a driving force behind the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

Want to learn more about Visa? Visit Visa's website.