Senior Analyst, People Shared Services

Visa, Atlanta GA, US

Everywhere you want to be

Duration: Full-Time

The Sr. Analyst, People Shared Services role will be responsible for spearheading back-office operational services that encompasses employee support around the globe. With two primary hubs located in North America and India this role will be responsible primarily on supporting the regions of North America, Latin America, and Canada which incorporates more than 11,000 employees. 


Focused on building a culture of continuous improvement while guaranteeing an efficient and consistent employee experience, the Sr. Analyst will work closely with counterparts both in the Americas and abroad to ensure the successful execution of the back-office teams operational goals.


This role reports to the Director, People Shared Services.


Essential Functions:

Lead Back-Office Operational Team: Assist in directing a team of professionals who maintain the data accuracy and integrity of Visa’s back-office global HRIS system by working closely with internal Centers of Excellence (COEs), managers, employees, and vendors.


Key areas of responsibility:

  • Oversees and directs the intake, triaging and assignment of queries in the case management tool (ServiceNow), ensuring employee and organizational data housed in the global HRIS (Workday) is updated in a timely & accurate fashion 

  • Works at a 'hands-on' level to design functional requirements, document step-by-step procedures and workflows, determine process improvements, perform system (Workday) testing to include test case creation and test execution, perform project management activities, support annual HR events and programs, support new company mergers and acquisitions, provide training and be a subject matter expert on functional processes within Workday (this is not a Workday technical configuration position)

  • Coordinate closely with internal stakeholders to understand and resolve complex data errors and inconsistencies that negatively impact data integrity and reporting. 


Leadership: Assist in fostering an inclusive culture within the team. Leveraging effective recruiting, training, coaching, and team building to create an engaged, diverse, and high performing team.


Stakeholder Engagement and Communications: Build a strong working relationship with internal COE teams such as People Business Partners, HRIS/HRIT, Payroll, Benefits, and other teams. Communicates with colleagues within and outside of the job function and requires the ability to communicate with and influence functional leadership.


Transition of New Processes into Shared Services: Lead transition of new work into Shared Services. Assist with training, shadowing, documentation, resources mapping.


Execution Metrics (Focus on being a metrics driven organization): Accountable for meeting the day-to-day performance metrics and ensuring positive employee experience. Utilize metrics to demonstrate and communicate Shared Services value. Create and share reports/metrics that are meaningful to stakeholders.


Training & documentation: Assist in ongoing training and documentation for all processes and activities within the scope of work.


Quality Control Efforts: Delivering on an internal quality assurance program leveraging key metrics that helps measure performance against SLA's, volumes, customer satisfaction & quality.


This position is open to applicants in Austin, TX and Atlanta, GA.


This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Basic Qualifications:

5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

• 6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Knowledge of HR functional policies and practices within a Global Shared Services model
• Skilled in the utilization and management of enterprise level systems such as Workday and ServiceNow, other comparable software tools acceptable
• Experience managing HR projects and is passionate about improving operational excellence, employee experience, and approaches problems from a programmatic perspective with a bias for action, capable of breaking down complex problems to make data-driven decisions
• Proven ability to standardize/re-engineer HR processes that help build scale
• Proven ability to document in writing step-by-step procedures and process flows, ensuring knowledge bases are updated and accurate throughout the year
• Collaborative style and a good team player with a strong customer focus mind-set that focusses on employee experience and continuous improvement for all processes
• Proven track record of managing the partnerships with COEs
• Experience with successfully transitioning work to HR Shared Services
• Experience developing metrics and setting targets using engaging presentation methods and tools
• Strong communicator who can deliver impactful presentations to leadership
• Exposure to digital automation tools such as RPA, cognitive, machine learning, AI, etc.
• Proficient in Microsoft Office products (with emphasis on MS Excel, Visio, Word and PowerPoint)

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

About Visa

Visa Inc. (NYSE: V) is the world’s leader in digital payments. Our mission is to connect the world through the most innovative, reliable and secure payment network - enabling individuals, businesses and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s relentless focus on innovation is a catalyst for the rapid growth of connected commerce on any device, and a driving force behind the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

Want to learn more about Visa? Visit Visa's website.