Senior Manager, Product Evaluation
Visa, San Francisco CA, US
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The Product incubation and development team operates within the North America Innovation function at Visa. Our team supports North America product to explore, pilot and commercialize groundbreaking commerce solutions across industry verticals. We believe in curiosity, failing fast, applied learning, respectful collaboration, resiliency and fun! Our team takes human centered design as a guiding principle, partnering closely with our business, strategy and development partners.
As the Senior Manager of Product Incubation and Development, you will be responsible for contributing to the execution of all design outcomes needed for a validation sprint to certify new product capabilities. You will deliver, communicate, and share high quality design artifacts with our cross-functional partners and customers.
You will also be responsible for designing and testing innovative solutions to new product ideas. In doing so, you will apply existing sprint and collaboration frameworks, co-creation tools and asset libraries, as well as chip in ideas for how to improve the tools to uplevel our practice.
A passion for using design to solve problems and seasoned storytelling presentation skills are a must. You will also develop a nuanced understanding of emerging digital payment trends as well as Visa’s capabilities and services in order to effectively contribute ideas and collaborate with our partners.
In addition to project work, you will be expected to contribute to the overall design culture, participate in employee engagement events, and demonstrate thought leadership.
Deliver high-quality design artifacts including: screens to support user flows, working prototypes, customer journey maps, etc.
Participate in all aspects of research and add to the creation of research plans, discussion guides and synthesis
Lead workshopping sessions with cross-functional partners and clients, being the voice of user experience and product design, including facilitation and alignment as required to drive to practical outcomes
Develop an understanding of the payment ecosystem, commerce trends, our Innovation practice, as well as Visa capabilities in order to effectively speak to our clients and partners
Research emerging areas of opportunity (using quantitative and qualitative techniques) and transform insights into compelling story-telling, experience design, and presentations for stakeholders ensuring each project artifact is of the highest quality
Distinguish and advocate for great design and storytelling
Collaborate with peers at Visa’s other global Innovation Centers to standardize engagement models, share our practice’s approach, and train others on the how and the why behind our work
Apply design sprint and collaboration frameworks, co-creation tools and asset libraries, as well as incorporating design systems
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.
8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
- 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
- Bachelor's Degree in Human Factors, Design, Psychology, Sociology or related field, advanced degree (MS/MFA) preferred
- Relevant experience in UX, design strategy, marketing activation design, interaction design or visual and content design
- He/she is creative and hands-on, has a bias for action and can inspire others with their vision
- Comfortable interacting, interviewing, and iterating with people through exploration of new concept
- Comfortable with ambiguity
- Confident and charismatic in front of clients
Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
Visa Inc. (NYSE: V) is the world’s leader in digital payments. Our mission is to connect the world through the most innovative, reliable and secure payment network - enabling individuals, businesses and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s relentless focus on innovation is a catalyst for the rapid growth of connected commerce on any device, and a driving force behind the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.
Want to learn more about Visa? Visit Visa's website.
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