Automotive Service Dispatcher (2nd Shift)

Vroom, Stafford, TX

Great Prices. Better Cars. Shipped to You.

Vroom.com is a venture-backed, fast-growing start-up focused on revolutionizing the car buying experience. Our approach is unique in that we recondition pre-owned vehicles to a high standard, sell online, and deliver anywhere across the US. We have experienced tremendous growth in our first 5 years of operation and have become a disruptive force in the automotive industry. Vroom is an exciting, accelerating workplace, and there's no better time to join the team than right now.

We are seeking Automotive Service Dispatcher for our reconditioning facility, who is responsible for dispatching and writing repair orders to technicians; verifying complaints; receiving estimates; monitoring technicians workload; managing open tickets; giving status updates to production managers and sales team; invoicing paperwork; correcting errors in repair orders; and preparing documentation for the end of pay period. This is a 2nd shift role, working hours are: Monday - Friday 2:30pm - 11:30pm.


  • Ascertains automotive problems and services by understanding description of symptoms; clarifying description of problems; checking vehicle maintenance records; examining service schedules.
  • Verifies claims prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; entering RO into service database system.
  • Maintains technician and vendor rapport by controlling workflow for production; managing technician’s priorities; obtaining and providing contact information; answering questions and concerns; updating management and sales with status of vehicle repairs.
  • Maintains automotive records and provide management with necessary data for efficiency reports.
  • Continuously educate technicians on process changes and priority changes; share information by participating in meetings; manage a team of technicians in regards to work-load and preparing paperwork for pay.


  • High School diploma or equivalent
  • Valid and Unrestricted Driver’s License
  • Technical or Trade School Degree (preferred)
  • Minimum of 3 years of experience in the Automotive Industry
  • Broad scope of automotive mechanical/ electrical knowledge (preferred)
  • Basic to Intermediate computer and internet skills
  • Able to operate standard office machines and equipment
  • Strong customer and team skills, both oral and written
  • Detailed oriented, able to meet deadlines, prioritize assignments, and juggle multiple tasks simultaneously
  • Availability to work Monday - Friday 2:30pm - 11:30pm

This full-time role offers competitive compensation; health, dental & vision insurance through United Healthcare; a 401k plan; fully company-paid short term disability, long term disability, and life insurance; access to a healthcare concierge service with virtual visits; and 15 annualized days of paid vacation.

But our biggest benefit is being part of a low-ego, high performing team that's transforming the used car market into a modern, online and data-driven industry. We are looking for people who want to be a part of a contemporary startup culture. What gets us out of bed is working with talented people on a mission that matters.

To Apply

If you think you might be who we’re looking for, apply below with your resume and a cover letter telling us why you think you’d be a great addition to the team.

About Vroom

Vroom’s mission is simple: we want to make buying a car as easy as ordering a pizza. By offering no-haggle pricing, an easy purchase process, and nationwide delivery, we’re well on our way. Quality, communication, and exceeding our customers’ wildest expectations mean the world to us. Vroom is an exciting, accelerating workplace, and there’s no better time to join the team than right now.


Want to learn more about Vroom? Visit Vroom's website.