Automotive Service Dispatcher (2nd Shift)
Vroom, Stafford, TX
Great Prices. Better Cars. Shipped to You.
- Ascertains automotive problems and services by understanding description of symptoms; clarifying description of problems; checking vehicle maintenance records; examining service schedules.
- Verifies claims prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; entering RO into service database system.
- Maintains technician and vendor rapport by controlling workflow for production; managing technician’s priorities; obtaining and providing contact information; answering questions and concerns; updating management and sales with status of vehicle repairs.
- Maintains automotive records and provide management with necessary data for efficiency reports.
- Continuously educate technicians on process changes and priority changes; share information by participating in meetings; manage a team of technicians in regards to work-load and preparing paperwork for pay.
- High School diploma or equivalent
- Valid and Unrestricted Driver’s License
- Technical or Trade School Degree (preferred)
- Minimum of 3 years of experience in the Automotive Industry
- Broad scope of automotive mechanical/ electrical knowledge (preferred)
- Basic to Intermediate computer and internet skills
- Able to operate standard office machines and equipment
- Strong customer and team skills, both oral and written
- Detailed oriented, able to meet deadlines, prioritize assignments, and juggle multiple tasks simultaneously
- Availability to work Monday - Friday 2:30pm - 11:30pm
Vroom’s mission is simple: we want to make buying a car as easy as ordering a pizza. By offering no-haggle pricing, an easy purchase process, and nationwide delivery, we’re well on our way. Quality, communication, and exceeding our customers’ wildest expectations mean the world to us. Vroom is an exciting, accelerating workplace, and there’s no better time to join the team than right now.
Want to learn more about Vroom? Visit Vroom's website.
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