Technical Product Manager, TechOps

Warby Parker, New York, NY

Work behind the scenes or in the stores

The Technology team is on the lookout for an all-star Technical Product Manager to drive progress on our TechOps team. The TechOps team has broad responsibility for the reliability, quality, performance and security of our applications here at Warby Parker, and the person in this position will help direct a site reliability team focused on the uptime and performance of those applications. Your work will be fast-moving, self-directed, agile, and data-driven—so if that sounds right up your alley, read on!

What you’ll do:

  • Establish, constantly improve, and execute project processes to ensure optimal delivery while maintaining a highly engaged, energized, and efficient team
  • Manage multiple concurrent projects across the TechOps team, primarily focused on reliability and performance
  • Articulate business needs into targeted agile stories that are usable by development teams
  • Help the team respond to unpredictability by producing short, incremental deliverables and empirical feedback
  • Identify and quickly remove roadblocks in order to keep processes and development work running smoothly
  • Triage stakeholder-reported bugs or application issues, and conduct analysis to understand their impact and priority
  • Report on and help evolve team metrics and performance targets  
  • Ensure that all stakeholders remain sufficiently educated on all relevant progress and decisions
  • Run demos and professional meetings with stakeholders
  • Facilitate and encourage the adoption of processes across the organization

Who you are:

  • Equipped with 3+ years of experience in a fast-paced organization performing as a project manager, a business analyst, or a product manager in the field of software development
  • A high-energy, expert communicator to both technical and non-technical team members, brimming with positive, proactive energy
  • An experienced agile practitioner who’s worked with a team of engineers to ship application changes in short work cycles (with regular inspection and recalibration)
  • An effective leader who’s able to set a positive example and high bar for their team
  • A data-driven decision maker who blends sound business judgment with strong analytical thinking
  • Incredibly focused and attentive to detail, even while working in an ultra-fast-paced environment
  • Able to prioritize tasks for yourself and others, remaining productive while balancing multiple projects (basically: you’re awesome at task prioritization, organization, and problem solving)
  • Hungry for knowledge and an understanding of technical and business-related details
  • Highly mature and comfortable leading meetings with people of all ages and backgrounds

Extra Credit:

  • An understanding of the various aspects of the software development lifecycle
  • Dynamic leadership skills with the ability to motivate teams
  • Expert-level understanding of agile, PMI, or other project management methodology
  • Advanced analytics skills, such as pivot tables of SQL, to help quantify the impact of issues or the ROI of different projects
  • Skilled at making decisions in high-pressure situations

About us:

Warby Parker was founded in 2010 with a lofty objective: to offer designer eyewear at a revolutionary price while leading the way for socially conscious businesses. By circumventing traditional channels and designing our frames in house, we’re able to offer insanely high-quality eyewear at decidedly non-insane prices (i.e., from $95 with prescription lenses—a fraction of the going price!).

In the last seven years, we’ve grown to over 50 retail locations in the U.S. and Canada, opened our first optical lab in upstate New York, and launched two of our own iOS apps. And for three years running, Fast Company has named us one of the world’s most innovative companies.

We’re also a certified B Corporation, so we’re held to the highest standards of social and environmental responsibility. This means lots of different things, like operating carbon-neutrally and distributing a pair of glasses to someone in need for every pair we sell. (We’re big believers that businesses can scale and be profitable while doing good in the world.)

Of course, all work and no play makes an extremely dull office, and no one likes an extremely dull office. (We sure don’t.) As an employee at Warby Parker, you can look forward to company outings, guest speakers, volunteering opportunities, and other brain- (and/or taste-bud-) stimulating activities. It also doesn’t hurt that our team is just great company.

Some benefits and perks of working at Warby Parker:

  • Health, vision, and dental insurance
  • Flexible “My Time” vacation policy
  • Retirement savings plan with a company match
  • Parental leave (non-birthing parents included)
  • Cell phone plan reimbursement
  • A health-and-wellness stipend
  • Free eyewear (plus discounts for friends and family)
  • And more (just ask!)

About Warby Parker

Warby Parker is a transformative lifestyle brand with a lofty objective: to offer designer eyewear at a revolutionary price while leading the way for socially conscious businesses. By engaging directly with consumers, we’re able to offer ultra-high-quality, vintage-inspired frames for $95 including prescription lenses and shipping. 

Want to learn more about Warby Parker? Visit https://www.warbyparker.com/