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Part-Time Remote Customer Experience Advisor—Retail Phones

Warby Parker, Nashville, TN

Work behind the scenes or in the stores


Job Description
Part-Time Remote Customer Experience Advisor—Retail Phones

Nashville, TN

Warby Parker

This is a part-time remote position based in Nashville, TN.

Warby Parker is searching for a remote part-time CX Advisor to help us deliver best-in-class support to our customers. As a member of our CX team, you'll be instrumental in representing the Warby Parker brand for our customers far and wide. We strive to create extraordinary glasses shopping and ownership experiences, and as a CX Advisor this will be your specialty. Day in and day out, you'll go above and beyond to surpass our customers’ expectations, knocking their socks off through every email and call. Sound cool? Read on!

What you’ll do:

  • Deliver nothing-but-wonderful customer service by phone and email
  • Master our internal management system in order to efficiently process sales orders and maintain customer relationships
  • Use internal communication software to interact with your teammates, management, and other departments
  • Dream up solutions for even the smallest trends and pain points so we can optimize each customer’s experience

Who you are:

  • A self-starter who takes ownership of (and pride in) your work
  • A creative and innovative problem solver who continually thinks outside the box
  • A sensitive and skillful communicator (both online and offline!) who can adapt your tone and communication style depending on your audience
  • Eager to learn new technology systems and procedures
  • Can juggle many tasks at once while remaining extremely organized and attentive to detail
  • Highly proficient in navigating multiple tabs and windows (keyboard shortcuts are the secret to your success!)
  • Able to stay energized and motivated in a high-volume work environment with limited supervision
  • Excited to represent Warby Parker and build strong customer relationships

Requirements:

  • Able to attend an in-person four-week onboarding at Warby Parker’s Nashville headquarters (you must reside in the greater Nashville area)
  • Have a quiet work space with minimal noise (i.e., home office) in which you'll fulfill your shifts
  • Able to work 20–29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m.
  • Available evenings and weekends, including during the holiday season
  • Has reliable high-speed internet connection with access to your router—a laptop and all necessary equipment will be provided!

Extra Credit

  • Customer service experience
  • Experience working from home

About us

Warby Parker was founded with a lofty objective: to offer designer eyewear at a revolutionary price while leading the way for socially conscious businesses. By circumventing traditional channels and designing our frames in-house, we’re able to offer top-quality glasses and sunglasses (plus an uncommonly delightful shopping experience) at a fraction of the traditional going price.

Since starting out in 2010, we’ve set up headquarters in New York City and Nashville, built our own optical lab, and opened retail locations all around the U.S. and Canada. As we grow, we’re committed to proving that businesses can scale and be profitable while doing good in the world. For every pair of glasses we sell, a pair is distributed to someone in need.

Of course, all work and no play makes a dull workplace, and no one likes a dull workplace. As an employee at Warby Parker, you can look forward to company outings, volunteering opportunities, and other brain- (or taste-bud-) stimulating diversions. It also doesn’t hurt that our team is just great company.

Some benefits and perks of working at Warby Parker:

Retirement savings plan with a company match
Annual eye exam
Free eyewear (plus discounts for friends and family)
Monthly Tech stipend                                                                                                                                                                                              Company wide outings!
And more (just ask!)

About Warby Parker

Warby Parker is a transformative lifestyle brand with a lofty objective: to offer designer eyewear at a revolutionary price while leading the way for socially conscious businesses. By engaging directly with consumers, we’re able to offer ultra-high-quality, vintage-inspired frames for $95 including prescription lenses and shipping. 

Warby Parker

Want to learn more about Warby Parker? Visit Warby Parker's website.