Optical Supervisor, Santana Row

Warby Parker, San Jose, CA

Work behind the scenes or in the stores

As an Optical Supervisor, you’ll strive to deliver our customers with an incredible shopping and eyewear-ownership experience. You’ll act as both player and coach, leading a team of employees while jumping in to directly serve our customers as needed.

What you’ll do:

Leadership and management related duties

  • Act as a leader on the floor by supporting the team and creating a great in-store experience for our customers
  • Manage a team of opticians by modeling behavior, giving and receiving feedback, and holding ongoing development conversations
  • Partner with your store leader to plan ahead for staffing needs at the store
  • Foster a productive employee culture in the store and leverage company resources to increase engagement and job satisfaction
  • Act as point of contact in supporting general store systems and the execution of operational responsibilities
  • Uphold exceptional service standards, leading by example and leveraging retail experience programs that increase customer loyalty and engagement
  • Maintain working knowledge of HR policies and procedures to promote a safe working environment

Optical duties

  • Ensure flawless accuracy in taking and recording measurements, adjusting and fitting eyewear as needed
  • Verify that our finished eyewear meets our optical standards as well as customer requirements and requests
  • Demonstrate exceptional product knowledge and accurately describe the features and benefits of various lenses and frames
  • Comfortably explain eyewear prescription terminology to customers

Who you are:

  • An experienced optician with 5+ years of experience (including 2+ years in a management role)
  • An LDO in states requiring a license to dispense or an ABO in non-licensed states
  • Passionate about fashion, eyewear, and the retail industry
  • Great at communicating clearly and effectively—in person, on the phone, and online (you’ve never met a medium you couldn’t communicate over!)
  • Equipped with super-strong people management skills
  • Extremely detail oriented and a master time manager
  • Able to project a professional, fashion-forward image
  • Excited by a fast-paced, ever-changing work environment
  • Dedicated to making people happy (customers and team members!)
  • A self-starter with energy to spare
  • Cool under pressure and capable of juggling a diverse set of responsibilities (including completing multiple assignments and handling multiple customers competing for your attention). No literal juggling of frames required ;)

About Warby Parker:

Warby Parker was founded in 2010 with a lofty objective: to offer designer eyewear at a revolutionary price while leading the way for socially conscious businesses. By circumventing traditional channels and designing our frames in house, we’re able to offer insanely high-quality eyewear at decidedly non-insane prices (i.e., from $95 with prescription lenses—a fraction of the going price!).

In the last eight years, we’ve grown to over 60 retail locations in the U.S. and Canada, opened our first optical lab in upstate New York, and launched two of our own iOS apps. And for three years running, Fast Company has named us one of the world’s most innovative companies.

We also hold ourselves to the highest standards of social and environmental responsibility. This means lots of different things, like operating carbon-neutrally and distributing a pair of glasses to someone in need for every pair we sell. (We’re big believers that businesses can scale and be profitable while doing good in the world.)

Of course, all work and no play makes a dull day, and no one likes a dull day. As an employee at Warby Parker, you can look forward to team outings, intramural sports, volunteering opportunities, and more. It also doesn’t hurt that the team is just great company.

Some benefits and perks of working at Warby Parker:

  • Health, vision, and dental insurance
  • 401(k) with a company match
  • Generous PTO policy including six paid holidays
  • Quarterly team performance-based incentive program
  • Flexible parental leave policy
  • Health & wellness stipend
  • Free eyewear (discounts for friends and family!)
  • Frequent snacks, team outings, and workday celebrations

About Warby Parker

Warby Parker is a transformative lifestyle brand with a lofty objective: to offer designer eyewear at a revolutionary price while leading the way for socially conscious businesses. By engaging directly with consumers, we’re able to offer ultra-high-quality, vintage-inspired frames for $95 including prescription lenses and shipping. 

Want to learn more about Warby Parker? Visit Warby Parker's website.