Uncubed
           

Account Manager

JR-0022872

WeWork, Washington District of Columbia United States of America

Make a life, not just a living.


About the Role
The Account Manager (AM) will work with new and existing Mid-Market/Enterprise members to ensure
they are extremely happy and successful at WeWork. They will on-board these members onto our
platform, add-value in the early stages and future, and build the relationship to create the highest level
of member satisfaction. You will communicate with your accounts to proactively drive engagement with
our community and services, as well as act as the voice for our members internally at WeWork. As such,
cross-departmental communication is key to deliver a perfect product when move-in day rolls around.

A successful AM will:
• Truly understand the value of fostering member relationships
• Engage with members post-sale, creatively add value throughout lifecycle, and ultimately increase
retention and growth while reducing churn


Duties & Responsibilities


Pre Move-In & On-Boarding
• Review and understand the Membership Agreement as it applies to each member that you
represent
• Work closely with Construction, Logistics and Community Sales to ensure product is delivered per
the deal requirements on move-in day
• Create unique strategy for move-in day, Community team on-site, and service offerings
• Function as the main point of contact for members you represent, and be available to members on
call/email


Post Move-In
• Drive post-sales activity for Mid-Market/Enterprise members at WeWork by strong relationship
building, product knowledge, and game-plan to upsell for member expansion
• Provide support to local Community Management teams by working with different departments to
prioritize high level items and escalated issues
• Increase member retention by conducting regular check-in calls, and perform quarterly meetings for
health checks
• Partner with Sales and Business Development to develop strategies for increasing the average MidMarket/Enterprise
member lifecycle
• Work closely with Digital Product teams to identify opportunities for improvement and bugs
• Use Zendesk to monitor issues and identify churn risk; work proactively to limit that risk
• Use Salesforce to track data, issues, and develop strategies based on findings
• Work within Account Management budget to support your members and local Community teams as
needed
• Act as the voice for Mid-Market/Enterprise members at WeWork, providing feedback to improve
the experience


Experience & Requirements
• Strong generalist -- highly competent with the ability to wear many hats
• Skilled relationship manager
• Highly flexible and adaptable to continuous change and growth
• Excellent communicator, verbal and written
• Organized and detail-oriented
• 2 years minimum account management experience
• Ability to solve problems with innovative thinking
• Excellent interpersonal skills
• Customer service or hospitality experience required
• Project management and business operations experience required
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and
empathy

About WeWork

In just 8 years, WeWork has grown into a global community, transforming people's workplaces into beautiful, inspiring environments. And that commitment to building the best workplaces in the world extends to their own employees. WeWork is driven by their mission: Create Your Life's Work. 

And that mission is paying off. WeWork's real estate portfolio covers more than 14 million square feet; they have more than 220,000 members and 234 locations (and counting).

If you're ready to change people's lives, take a look at the wide variety of roles they're hiring for.  


Be a Better WeWork Candidate

Learn skills and get an insider's look at WeWork when you watch classes taught by their top employees.

Want to learn more about WeWork? Visit WeWork's website.