Client Solutions Consultant
WeWork, Pyrmont New South Wales Australia
Make a life, not just a living.
Client Solutions Consultant
About Enterprise at WeWork:
WeWork has evolved from providing flexible workspaces for individual members to providing a full suite of design, construction, and operations solutions to a wide range of members including Enterprise companies.
About the Role:
The Client Solutions team is responsible for solving complex problems for our Enterprise customers - setting up projects for success by ensuring what we sell is what we can deliver. Client Solutions is the bridge between our Sales organization and our Product organization and is at the front-line of technical customer interactions throughout the sales process.
The ideal candidate will be a seasoned AEC professional versed in industry best practices, yet also looking to improve on the inefficiencies that plague the AEC industry. In addition, candidates must love interfacing with customers and must understand the art of technical selling: driving urgency, consultative sales, and ultimately closing business.
Be a key client-facing member of the Client Solutions Team, working closely with the Sales team and the Product team.
Be able to quickly gather requirements from potential customers and turn those requirements into high-level design concepts with high-level budget insight.
Set up projects for success by liaising with the Product teams to ensure constructability, schedule and budget alignment.
Be forward thinking - work with our GC and Subcontractor partners to price potential projects well before the development of complete Construction drawing sets.
Provide strong leadership, mentorship, vision, and direction.
Work hand-in-hand with our Sales team to support the development of the Enterprise strategy and grow Enterprise membership of Fortune 1000 companies, while continuing to support the WeWork brand and community.
Ensure operational excellence in the day-to-day management of the business including forecasting, pipeline development, training, hiring, performance management, and team collaboration.
Develop and implement best practices to maximize pipeline creation, conversion rates, forecasting accuracy, and cross-functional collaboration.
Work with various internal teams to drive Enterprise member satisfaction to ensure opportunities for additional business growth.
Assist and close complex, multi-million dollar transactions, including the ability to cross-negotiate with our customers and our contractor-partners.
Serve as lead sponsor to large Enterprise accounts and help develop key executive relationships.
Offer strong thought leadership within the global sales team, product team, and marketing team.
Understand target companies’ business needs, develop proposals and accurately articulate WeWork’s value proposition at the executive level.
Maintain a high level of knowledge of the WeWork offerings while staying current in understanding the competitive landscape and industry trends.
Bachelor’s degree or higher in engineering, architecture, construction management (or relevant/equivalent experience)
10+ years of AEC experience, including corporate interiors, high-end retail, hospitality, or similar projects, as well as substantial collaboration with design and project management teams
Minimum 5 years managing client relationships including participation in client meetings throughout the design and construction process
Full knowledge of creating and maintaining progressive budgeting and scheduling
Understanding of project budgeting and scheduling and the ability to communicate and work closely with clients and external consultants/contractors during the selling phase to ensure we can deliver what we sell
Experience with all stages of development including due diligence, design, bidding, contract management, and closeout
Self-directed with a high level of initiative and a “can do” attitude, but open to feedback and a strong desire to learn
Excellent time management skills and experience managing multiple projects simultaneously
Excellent oral, written and graphic communication skills
Excellent decision-making skills and a highly resourceful problem solver
Demonstrated ability to continuously increase the effectiveness of the team, recognizing opportunities for creating new systems, structures, and processes
Proven track record working in a high-growth, fast paced environment
Strong executive presence - experience and comfort level working with C-level and executives
Fluent in English and the local language
In just 8 years, WeWork has grown into a global community, transforming people's workplaces into beautiful, inspiring environments. And that commitment to building the best workplaces in the world extends to their own employees. WeWork is driven by their mission: Create Your Life's Work.
And that mission is paying off. WeWork's real estate portfolio covers more than 14 million square feet; they have more than 220,000 members and 234 locations (and counting).
If you're ready to change people's lives, take a look at the wide variety of roles they're hiring for.
Be a Better WeWork Candidate
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Want to learn more about WeWork? Visit WeWork's website.
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