On-Boarding Coordinator, Space Services


WeWork, San Francisco California United States of America

Make a life, not just a living.

The new Agent On-Board Specialist will be a critical member of a team responsible for ensuring that all new agents are carefully navigated through our comprehensive Space Services on-boarding flow according to the procedures and processes.

This role is critical in ensuring each agent has the best experience joining WeWork Space Services - paving the way to allow for things to run smoothly.

Reporting to the Director of Operations, the On-Board Specialist will be a critical member of the sales and operations team.  As we are a high-touch, and customer-driven division, attention to detail, passion for perfection, and pride in your work will be the three key values that you bring to your position.

Overview of Expectations

Immediate / Start up Responsibilities

  • Work with Operations Director (OD) to establish clear SOPs for each component of the Agent On Boarding (AOB) Checklist (Registration, Technology, Operations, Training, Sales)

  • Design all AOB forms

  • Set up AOB tracking systems in SFDC

  • Work with OD to update any Forms and Agreements after legal review and approval

  • Prepare complete AOB Packages (includes all forms, documents)

  • Work with OD to establish profiles for standard laptop configurations

  • Work with OD to establish standard profiles and settings for all web applications

  • Work with OD to write and coordinate training content and presentations for technology, Forms/Agreements, Applications, Expectations for Sales Meetings

  • Work with OD to set up Business Development Systems in SFDC

  • Work with OD to establish relationships with Key WW on-boarding points of contact to streamline process (HR, IT, Accounting, etc.)

  • Work with Marketing Specialist to design Bio template, Email Announcement, PR, etc.

  • Work with OD to set up Ring Central Accounts

Ongoing Responsibilities.

Manage On-Boarding Process

  • Commit to thoroughly understanding every facet of our Space Services On-Boarding plan (Technology, Operations, Marketing, Training, Sales)

  • Be a key liaison that can work cross-departmentally with the many areas within WeWork which allows us to get things accomplished.  

  • Track all steps of the on-board process in Salesforce.com

  • Coordinate the simultaneous on-boarding of all sales agents while attending to any unique situations that may arise during the process.

  • Act as a key ‘face’ of the agent hiring process; recognizing that a high-touch and customer service approach is needed.  

  • Partner with the Operations Specialist to provide general support as needed.


  • 3-4 years minimum operations experience

  • Organized and detail-oriented

  • Ability to solve problems with innovative thinking

  • Strong generalist -- highly competent with the ability to wear many hats

  • Skilled at relationship building

  • Highly flexible and adaptable to continuous change and growth

  • Excellent communicator, verbal and written

  • Excellent interpersonal skills

  • Customer service experience required

About WeWork

In just 8 years, WeWork has grown into a global community, transforming people's workplaces into beautiful, inspiring environments. And that commitment to building the best workplaces in the world extends to their own employees. WeWork is driven by their mission: Create Your Life's Work. 

And that mission is paying off. WeWork's real estate portfolio covers more than 14 million square feet; they have more than 220,000 members and 234 locations (and counting).

If you're ready to change people's lives, take a look at the wide variety of roles they're hiring for.  

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Want to learn more about WeWork? Visit WeWork's website.