Inside Sales Manager - Singapore
WeWork, Singapore Singapore
Make a life, not just a living.
This full time position is based in Singapore and will report directly to the Director of New Member Development in Singapore.
This individual will be responsible for leading a successful New Member Development team, comprised of inbound and outbound senior associates and associates. Our teams are the front lines of the sales process, which is why we need individuals who understand and are passionate about the WeWork mission.
As a successful New Member Development Manager, your primary responsibilities will include (though will not be limited to):
Education and Experience:
Responsible for sales performance of 8-10 New Member Development team members
Apply a data-driven approach to not only ask the right questions, but take on projects and implement change initiatives
Provide world class coaching and development to your team members
Manage and grow a functional team responsible for driving qualified leads down the sales process
Provide regular updates to your team about objectives and processes
Analytical ability to improve processes and execute initiatives
Leader: you inspire and receive buy-in from both your team and cross-functional stakeholders
Scale: evaluate, develop and establish scalable team processes to meet company demands and challenges
Team Development: Lead, develop, and coach a team of New Member Development Associates and optimize team structure and processes in key areas such as; role definition, hiring, onboarding, ongoing skill testing, performance management, etc.
Pipeline management: ensure proper pipeline development to meet short term and long-term revenue goals from lead generation
Sales Operations: work closely with our Sales Operations Lead to ensure operational efficiency of the team
Vision: you are someone who is able to look ahead, forecast, and an ability to consider future opportunities and potential problems
Communicator: you’re just as effective at addressing issues as you are at celebrating wins
Executor: you are known for proactively addressing problems and surfacing scalable solutions
You are a creative thinker who looks outside of the box to find solutions to generate new business to meet growing sales targets
You have experience in the following: prospecting, cold outreach, inbound sales, and taking a lead through the full sales cycle
You are the ultimate team member: you will do anything needed to support your team, and understand that every role is equally as important to achieve our goals
Create and maintain call scripts and ask appropriate questions to understand customer needs and requirements – document accordingly in CRM
Accomplish targeted sales goals by sourcing new sales opportunities through inbound lead follow up and outbound cold calls and email
Track sales team metrics and send weekly team reports to the Director of New Member Development
Achieve functional KPI’s that impact occupancy goals through scheduled tours and desk sales
Schedule and execute weekly 1 on 1’s with team members
Ensure correct usage and adoption of CRM and other applications
Present weekly to the global NMD team on past performance, what the team is working on, and weekly wins
At least 7-10 years of sales experience, and 2 years of sales management experience
Previous experience of leading or managing teams of 10+ mandatory
Proven leadership experience
Proven track record of building and growing sales teams that meet and exceed goals
Proven track record of reaching and exceeding goals as an individual contributor a plus
Experience and knowledge of inbound and outbound sales desirable
Deep knowledge of automation platforms and CRM, specifically Salesforce
Experience evaluating, implementing and utilizing lead generation and sales automation platforms
Experience in fast growth environment
Demonstrated strong experience in prospecting, developing and closing sales
Strong analytical skills that include the ability to see granular as well as big-picture issues
Experience in customer service and relationship building are highly desirable
Experience working on a team and owning a team player mentality
Strong work ethic and entrepreneurial spirit – WeWork is growing incredibly quickly, meaning each employee will be given significant responsibility and autonomy. This will mean hard work, but will also mean much room for innovation in developing processes and/or programs that could benefit the company and create room for significant personal and career growth
Ability to demonstrate strong communications, project management, interpersonal, and organizational skills
Excellent writing and presentation skills
Critical Competencies for Success
You do what you love!
Credibility is earned at WeWork through execution and getting things done. You are able to get into the details and deliver results under highest expectations on time and quality.
Pragmatism and outcomes orientation are valued and lead to wins.
Exceptional organizational and multi-tasking skills
Ability to identify needs of customer and create/drive solutions
High level of empathy and ability to anticipate needs – understanding as much of the importance of what is unsaid
There is no room for “I” at WeWork. Every role and individual is in the organization to serve We.
Builds trust across the organization by being a good listener and inclusively soliciting input. You’re open to new and innovative solutions and are also willing to adjust course when appropriate new ideas or objections are raised.
You love working with people!
In just 8 years, WeWork has grown into a global community, transforming people's workplaces into beautiful, inspiring environments. And that commitment to building the best workplaces in the world extends to their own employees. WeWork is driven by their mission: Create Your Life's Work.
And that mission is paying off. WeWork's real estate portfolio covers more than 14 million square feet; they have more than 220,000 members and 234 locations (and counting).
If you're ready to change people's lives, take a look at the wide variety of roles they're hiring for.
Be a Better WeWork Candidate
Learn skills and get an insider's look at WeWork when you watch classes taught by their top employees.
Want to learn more about WeWork? Visit WeWork's website.
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