Growth Operations, Learning and Development Manager
WeWork, New York New York United States of America
Make a life, not just a living.
As the Growth Operations Learning & Development Manager, you will create and implement strategic training and sales development programs that scale across WeWork’s high-growth, fast-paced, global Growth organization. You will be responsible for building and driving innovative training and user development programs in alignment with projects and quarterly initiatives and to partner with internal stakeholders and product managers to design and deliver successful trainings across the sales organization. The Growth Operations Learning & Development Manager will become quickly familiar with Growth business processes, rules of engagement, and critical sales systems, and will partner closely with key business leaders to ensure training programs support and align with larger company goals.
This is a full time, onsite position based in WeWork’s HQ (Chelsea, NY) location. The role reports to the Director of Business Systems.
Work closely with the Growth Operations Business Systems team to create, plan, organize, schedule, and deliver comprehensive sales training programs that support and align with all incremental and quarterly project deliverables
Collaborate with Business Systems, Product, Tech, and Sales Operations to create, update, and deliver training programs and materials that are effective and scalable and designed to improve the overall productivity of the sales force
Partner strategically with Growth stakeholders to understand key business objectives, quarterly roadmaps, and incremental project launches and consistently translate these into tactical training materials
Own, maintain, and socialize the Growth training and development roadmap to ensure that it aligns with all quarterly project initiatives and deliverables
Own, maintain, and continually update all training and development related content, materials, and resources to ensure that content aligns with changes made to Salesforce features, functionality, and related sales processes and policies
Develop ongoing training programs that enable sales users to effectively leverage sales intelligence platforms, sales prospecting tools, and integrated activity management apps
Schedule, manage logistics, and socialize training sessions from end-to-end, including post-training follow up and evaluation to ensure content is understood and retained
Implement processes to identify and analyze sales performance gaps and develop training initiatives and programs to help drive results
Continually seek and support new approaches, practices, and processes to improve the efficiency and effectiveness of training programs, platforms, and materials
Perform ongoing needs assessments and recommend appropriate delivery methods for all training requests to drive Salesforce adoption and keep sales users updated, engaged, and motivated
Organize and facilitate training sessions using clear, creative, and engaging instructional materials for in-person, virtual, and self-study training
Facilitate ongoing user feedback via user surveys and use the results to continually improve and support user training needs
Communicate upcoming training topics, sessions, schedules, and results to Sales Management and Growth Operations leadership on a regular and consistent basis
Research and partner with leading LMS vendors for key learning initiatives, content creation, and training and content consumption
Develop a roster of unique and scalable learning experiences that include a blended approach to learning such as coaching, classroom training, 1:1 sessions, and e-learning to support users across varying knowledge levels, regions, and time zones
Support and enable Sales Operations Managers to train their stakeholders by developing “train-the-trainer programs”
Create and update training materials, user manuals, solution playbooks, and other documents and materials as needed
Manage stakeholder satisfaction
Conduct post training evaluation and identify successful and unsuccessful training elements
A bachelor’s degree or master degree in a related field
Track record of designing engaging, creative, and impactful in-person and online trainings to improve individual and sales team performance
Strong knowledge of Salesforce and leading sales and marketing tools
Exceptional facilitation, presentation, and listening skills
Excellent communication, interpersonal, analytical, organizational, and stakeholder management skills
Adaptable to respond quickly and positively to shifting demands and opportunities; ability to work under tight deadlines and plan, organize, and carry out multiple, detailed tasks
5+ years of experience leading Sales Training or Learning & Development
Experience training in a fast-paced, global tech company
Experience delivering training through various channels and methods including virtual tools
Deep experience designing and developing learning programs across various delivery mediums and time zones, including in-person training, remote synchronous training, and online modules as well as experience creating a framework for assessing, measuring, and tracking Learning and Development program success
Proven track record working in a high growth, unstructured, and fast-paced environment
Experience using Zoom for online meetings and trainings
Experience using Confluence, Mindtickle, and leading LMS solutions and platforms
In just 8 years, WeWork has grown into a global community, transforming people's workplaces into beautiful, inspiring environments. And that commitment to building the best workplaces in the world extends to their own employees. WeWork is driven by their mission: Create Your Life's Work.
And that mission is paying off. WeWork's real estate portfolio covers more than 14 million square feet; they have more than 220,000 members and 234 locations (and counting).
If you're ready to change people's lives, take a look at the wide variety of roles they're hiring for.
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