Uncubed
           

Solutions Engineer

JR-0033227

WeWork, Salt Lake City Utah United States of America

Make a life, not just a living.


Solutions Engineer

The Company:

WeWork is building the future of workplace experience. We provide the software platform that many of the world’s most dynamic and forward looking organizations use to improve the interaction between employees and their workplace, through meeting room scheduling, beacon and sensor technology integrations, and space utilization analytics and insights. We drive workplace productivity, efficiency and happiness for our incredible customers worldwide.

The Role:

WeWork is looking for a Solutions Engineer who will play a key role in our continually growing Sales Organization. You will play a critical part in helping secure business from some of the largest companies on this planet.

As the go-to Powered by We Technology expert you will provide critical technical expertise during pre-sales evaluation and assist in the preparation of on-boarding new customers. You will take ownership of all technical aspects from the initial inquiry to the evaluation during the pilot phase. This may be provided in the form of technical consultations, written assessments, and trial configuration support. You will be helping companies define how to best use our technology to fit their unique workplace culture, and then help implement according to what has been defined by working closely with the customer and our implementation teams through process.

You will be working with C-level executives, IT leaders, real estate groups, facility management teams, and more to creatively identify ways for them to solve some of the most complex office space problems.

Lastly, you will be a peer mentor/coach to other teammates around you. People will look to you to help them solve difficult problems because you’ll be an expert at protecting and managing relationships that are impacted by technical obstacles.

Day-to-day Responsibilities

  • Promoting WeWork value through positive customer and team member interactions.

  • Providing technical assistance during the client evaluation process by answering technical questions in a consultative fashion.

  • Be able to provide in depth knowledge of WeWork’s security practices, and complete assessments of such nature.

  • Defining and creating solutions to help our customers realize the full potential of WeWork’s offering.

  • Working with client teams to ensure successful experience when evaluating the various WeWork application.

  • Helping third-parties determine their best integration path and basic integration assistance with required integrations to get deals closed.

  • Working closely with Product to evaluate new feature requests as determined by industry demand.

  • Identifying and triaging urgent issues that may occur during the product evaluation, and working closely with customers and WeWork support through issue resolution.

  • Building alliances with Product, Engineering, Customer Success and Support teams to solve problems and achieve objectives by sharing knowledge and information.

  • Provide product training and education sessions to various departments within WeWork.

  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

  • Contribute to team effort by accomplishing related results as needed.

Requirements

  • Minimum of 4 years similar experience

  • A passion for figuring out solutions to complex business problems faced by clients.

  • Familiarity with common network protocols (HTTP/HTTPS) and the use of REST API’s.

  • Familiarity with iOS and Android, along with a working knowledge of Mobile Device Management.

  • Well versed in email and calendaring solutions such as Exchange, Exchange Online, and G Suite.

  • Knowledge of SSO, SAML, and other user syncing technologies.

  • Demonstrated IT abilities troubleshooting and resolving complex technical problems.

  • Strong sales acumen, promoting effective demonstration environments and presenting the solution to prospective customers.

  • Excellent communication skills and ability to explain technical issues and resolution via email, phone, and in person.

  • Can do attitude, willing to do whatever work is necessary for the team's success and willingness to adapt to different tasks throughout the day.

  • Demonstrated ability to learn and become competent with complex products and technologies.

  • Ability to multitask and manage multiple projects at once.

  • 25-50% travel.

About WeWork

In just 8 years, WeWork has grown into a global community, transforming people's workplaces into beautiful, inspiring environments. And that commitment to building the best workplaces in the world extends to their own employees. WeWork is driven by their mission: Create Your Life's Work. 

And that mission is paying off. WeWork's real estate portfolio covers more than 14 million square feet; they have more than 220,000 members and 234 locations (and counting).

If you're ready to change people's lives, take a look at the wide variety of roles they're hiring for.  


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Want to learn more about WeWork? Visit WeWork's website.