WeWork Space Services Salesforce Admin
WeWork, New York New York United States of America
Make a life, not just a living.
The WWSS Salesforce Administrator will lead the ongoing development and management of our salesforce.com environment. The successful candidate will have a record of success in improving processes and adoption using both the Sales Cloud, Service Cloud, and Force.com platforms. The administrator will work closely with the Director of Operations to identify the functional and organizational needs of the group.
Reporting to the Director of Operations, this position requires that attention to detail, excellent documentation, and best practices for system changes and additions are carefully adhered to. The Administrator will play an important part in sales, marketing, operations, and technology functions.
KEY DUTIES & RESPONSIBILITIES:
Serve as primary system administrator for the Salesforce.com environment.
Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
Complete regular internal system audits and prepare for upgrades
Manage Salesforce.com data feeds and other integrations in the WWSS Tech Stack
Coordinate the evaluation, scope and completion of new development requests.
Assist in training of new users, and grow the Salesforce.com skill set across the organization
Effectively act as the liaison between our users, vendors and the application development teams
Work independently with members of the user community to define and document development requirements
Work with the Data and Research functions to better align the salesforce.com system to other critical systems
Excellent project management skills and a positive attitude
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
Creative and analytical thinker with strong problem-solving skills
Must demonstrate exceptional verbal and written communication skills
Must demonstrate ability to communicate effectively at all levels of the organization
Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes
Minimum two years of experience as a Salesforce.com administrator
Saleforce.com Admin certified
Sales Cloud, Service Cloud, Pardot, and Developer certifications preferred
Proven ability to design and implement new processes and facilitate user adoption.
Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
Strong understanding of Salesforce.com best practices and functionality
Strong data management abilities
A documented history of successfully driving projects to completion
A demonstrated ability to understand and articulate complex requirements
Experience with nonprofit processes preferred
Previous experience working in a SCRUM or agile environment preferred
In just 8 years, WeWork has grown into a global community, transforming people's workplaces into beautiful, inspiring environments. And that commitment to building the best workplaces in the world extends to their own employees. WeWork is driven by their mission: Create Your Life's Work.
And that mission is paying off. WeWork's real estate portfolio covers more than 14 million square feet; they have more than 220,000 members and 234 locations (and counting).
If you're ready to change people's lives, take a look at the wide variety of roles they're hiring for.
Be a Better WeWork Candidate
Learn skills and get an insider's look at WeWork when you watch classes taught by their top employees.