Uncubed

Training Manager

Wheelhouse, San Francisco

The smartest way to price your short-term rental


The Training Manager is responsible for the development, implementation, and management of all training curriculum for Customer Experience Operations employees, Parallel vendors, and Parallel building partners. They will work with cross-functional teams to produce simple scalable training out of complex processes and technology. 
 
What you’ll be doing:
  • Creating, implementing, maintaining, and managing multi-platform online internal training program for hospitality employees:
    • Create comprehensive lessons w/ testing in Lessonly and other platforms. 
    • Update content as best practices and business processes evolve.
    • Communicate and roll out new content on a regular basis to team.
    • Track and communicate employee performance and completion of tiered training plan. 
  • Creating, implementing, maintaining, and managing multi-platform online training program for vendors:
    • Work with internal and external SME to create comprehensive lessons w/ testing in Lessonly and other platforms. 
    • Update content as best practices and business processes evolve.
    • Communicate and roll out new content on a regular basis to team.
    • Track and communicate vendor performance and completion of on boarding and ongoing training plan.
  • Creating, maintaining, and managing building’s best partner training program while working closely with internal stakeholders (branding and real estate):
    • Work with internal stakeholders (branding and real estate) to create physical and online training (informing) material/program for building partners (onsite and offsite). 
    • Update training material as practices and processes evolve. 
    • Track and manage completion of training program steps.
 
We’re looking for someone with:
  • 3-5 years of experience in building and scaling learning and development programs.
  • Experience developing learning strategies that include digital learning. 
  • Excellent verbal and written communication skills. Able to package and present complex analysis and recommendations clearly.
  • Undergraduate degree. 
  • Video editing experience. 
  • Motion graphic experience including After Effects, Photoshop, Illustrator, and Premiere. 
  • Building training programs for remote workforces.
  • Supervisory or management experience.
 
Your first 90 Days…
  • Review and improve all of the current training material for employees, vendors, and building partners. 
  • Become a subject matter expert in our processes, systems, and products. 
  • Create a comprehensive plan for version 1.0 of our training program for employees.
  • Create, finalize, and implement one training module for a specific business process.
  • Create, finalize, and implement version 1.0 of an employee training program. 
  • Create a comprehensive plan for version 1.0 of our training program for building partners and vendors. 
  • Manage the training of all new hires on the Hospitality team.
  • Perform weekly screen share trainings and other regularly scheduled training events with remote team.
 
Perks and Benefits:
  • Competitive salary and equity
  • Medical, dental, and vision insurance coverage
  • Commuter subsidy
  • Fitness subsidy
  • 401k
  • Education subsidy
  • Unlimited PTO 
  • Pet Friendly Office
 
About Us:
We’re a real estate tech company reinventing accommodations the way ride-sharing reinvented personal transportation.
 
We design and operate locally inspired short term rental properties that offer a professional, reliable and delightful experience, far above what travelers get when they rent from an individual homeowner.
 
Our proprietary software and data platform sits at the core of our company. This technology drives our best-in-class margins through optimal site location and advanced revenue management. It also helps us deliver amazing guest experiences through thoughtful automation and personalization.
 
Why is this interesting?
The global accommodations industry is worth more than $1T/year, but it hasn’t kept up with the needs of today’s modern traveler. 
 
Hotels are great for small groups traveling for 1-2 nights at a time, but hotels don’t work as well for longer stays and larger groups. 
 
Our guests stay with us for 2 days, 2 weeks, 2 months, or longer, in versatile properties designed to accommodate many traveler types and groups sizes. We’re proud to earn review scores higher than nearly every luxury hotel from guests who seek our properties out in 8+ domestic markets.
 
In 2018, we have the foundation to economically and efficiently grow 10x, both domestically and internationally.
 
Our team:
We are a fast growing team founded by veteran entrepreneurs and backed by a number of the largest and most respected VC’s in the world. Headquartered in downtown San Francisco, we're hiring top talent across all business units! 

 

About Wheelhouse

About Wheelhouse Our Mission To turn hosts & homeowners into superheroes We live in the age of the empowered individual. Whether it’s a spare bedroom or a full-suite vacation home, anyone with a bold vision can launch the next amazing experience. These new one-of-a-kind spaces allow travelers to stay near friends, family, marathon starting lines, food festivals, and more. In total, they represent the next frontier of the accommodation space. You + Us We had these entreprenuers in mind when we set out to build Wheelhouse. Our goal—to build a set of tools that could enable any individual to run their business as effectively as a hotel. To accomplish this, we built a platform that gives actionable insights into your unique home, neighborhood, and town. You keep the control while combining our holistic view of the market with your on-hands experience.

Want to learn more about Wheelhouse? Visit Wheelhouse's website.