Desktop Support Technician

Wheelhouse, San Francisco

The smartest way to price your short-term rental

As our first Desktop Support Technician you will be responsible for all needs of our hyper growth 50 person startup, including but not limited to: deploying equipment for new employees, on boarding, asset management, as well as research systemic issues as they arise and find solutions to implement. 

What you’ll be doing:

  • Utilize technical expertise and troubleshooting skills to solve end-user hardware and software issues and act as the primary contact for all end-user support
  • Utilizing MDM tools 
  • Contribute to development of our in-unit technology platform using OTS components
  • Respond to the daily queue of requests in a timely and efficient manner
  • Deploying equipment and assist in on boarding for all new employees
  • Manage, update and maintain records in the asset management tool
  • Administer accounts and services across our various in-house and 3rd party software tools
  • Provide basic end user training for hardware and software
  • Research systemic issues as they arise and find solutions to implement

We’re looking for someone with:

  • 2+ years of experience as a Desktop Support Technician 
  • Experience in start-ups with fast paced environments and rapid growth
  • Knowledge and experience supporting, troubleshooting and configuring Mac laptops
  • Provide world class end user support for our employees

Your first 90 Days

  • Office IT networking 
  • On board multiple new employees 
  • Establish an asset management system 

Perks and Benefits:

  • Competitive Salary and Equity
  • Full Medical, Dental, and Vision Insurance Coverage
  • Commuter Subsidy
  • Fitness Subsidy
  • 401k
  • Education Subsidy
  • Unlimited PTO
  • Pet Friendly Office

About Us:

We’re a real estate tech company reinventing accommodations the way ride-sharing reinvented personal transportation.
We design and operate locally inspired short term rental properties that offer a professional, reliable and delightful experience, far above what travelers get when they rent from an individual homeowner.
Our proprietary software and data platform sits at the core of our company. This technology drives our best-in-class margins through optimal site location and advanced revenue management. It also helps us deliver amazing guest experiences through thoughtful automation and personalization.

Why is this interesting?

The global accommodations industry is worth more than $1T/year, but it hasn’t kept up with the needs of today’s modern traveler. 
Hotels are great for small groups traveling for 1-2 nights at a time, but hotels don’t work as well for longer stays and larger groups. 
Our guests stay with us for 2 days, 2 weeks, 2 months, or longer, in versatile properties designed to accommodate many traveler types and groups sizes.  We’re proud to earn review scores higher than nearly every luxury hotel from guests who seek our properties out in 8+ domestic markets.
In 2018, we have the foundation to economically and efficiently grow 10x, both domestically and internationally.

Our team

We are a fast growing team founded by veteran entrepreneurs and backed by a number of the largest and most respected VC’s in the world. Headquartered in downtown San Francisco, we're hiring top talent across all business units! 

About Wheelhouse

About Wheelhouse Our Mission To turn hosts & homeowners into superheroes We live in the age of the empowered individual. Whether it’s a spare bedroom or a full-suite vacation home, anyone with a bold vision can launch the next amazing experience. These new one-of-a-kind spaces allow travelers to stay near friends, family, marathon starting lines, food festivals, and more. In total, they represent the next frontier of the accommodation space. You + Us We had these entreprenuers in mind when we set out to build Wheelhouse. Our goal—to build a set of tools that could enable any individual to run their business as effectively as a hotel. To accomplish this, we built a platform that gives actionable insights into your unique home, neighborhood, and town. You keep the control while combining our holistic view of the market with your on-hands experience.

Want to learn more about Wheelhouse? Visit Wheelhouse's website.