Product Manager, Guest Delight

Wheelhouse, San Francisco, CA

The smartest way to price your short-term rental

At Parallel, we want everywhere you stay to feel like home, only better. At its core, this means delivering a technology-enabled, end-to-end five-star experience for every guest at our short-term rental accommodations. Our PM for Guest Delight will be responsible for this. This PM will work cross-functionally to define and deliver delightful, personalized, next-generation experiences to our guests that help turn Parallel into a true distributed hotel that rivals - and exceeds - today’s most successful hospitality brands.

Working directly with our VP of Product, this role will have a very broad scope, covering everything from our reservations website to future guest-focused mobile apps to our in-room, technology-enabled guest experience.

What you’ll be doing:

  • Gain a deep understanding of customer needs - both internal and external - through regular customer interaction and market research in pursuit of building the next-generation, delightful guest experience.
  • Manage the roadmap based on your understanding of needs to ensure the team focuses on what matters most when it matters most.
  • Drive new product/feature definition from end-to-end in close collaboration with design, engineering, and operations, including prototyping, validation, implementation, launch, and further iteration.
  • Motivate the team to ensure execution and delivery of product solutions, identifying the minimum viable product that can be shipped to validate your hypotheses while teasing out trade-offs and guiding the team in making critical product decisions.
  • Identify and analyze key metrics - both qualitative and quantitative - to assess the success of your team’s efforts and surface actionable product insights.
  • Ensure the ongoing quality of the product areas your team is responsible for.

We’re looking for someone with:

  • You’re an experienced product manager with at least 4 years of experience, having shipped successful products - on both mobile and desktop - from inception to release that both delight customers and meet core business / strategic needs.
  • You rank highly in terms of emotional intelligence, able to generate deep empathy with customers which, together with a sense of self-awareness, enables you to truly listen to product feedback.
  • You’re capable of ruthless prioritization and have a get stuff done’ attitude, filling the gaps across multiple disciplines when needed to achieve the goals that you’ve laid out. 
  • You’re technically-oriented, able to garner the respect of engineers and capable of speaking to them in their own language.
  • You have innate product instincts and an eye for beautiful, effective design with a keen understanding of what the minimum viable product is to validate the hypotheses you’ve set out.
  • You’re skilled at defining, acquiring, and utilizing both qualitative and quantitative data to drive data-informed product decisions.
  • You have a leadership mindset, capable of motivating an all-star cross-functional team.
  • Bonus points: You’re worked on a hardware-related project.

Your first 90 Days

  • Meet your new teammates, learn what they do and what makes Parallel a special place to work.
  • Learn about our core values, mission, vision and company goals.
  • Interview guests and potential guests to help gain an understanding of what they like/don’t like about our product.
  • Launch a new product or feature that takes us a step towards delivering guest delight, such as our direct booking website. 
  • Define, track and report on the KPIs for guest delight that can inform us of customer and product success.
  • Work with the VP of Product to refine the Guest Delight roadmap.

Perks and Benefits:

  • Competitive Salary and Equity
  • Full Medical, Dental, and Vision Insurance Coverage
  • Commuter Subsidy
  • Fitness Subsidy
  • 401k
  • Education Subsidy
  • Unlimited PTO
  • Pet Friendly Office

About Us:

We’re a real estate tech company reinventing travel through short-term rental accommodations.
We're building a first-of-its-kind distributed hotel under our Parallel brand that offers a professional, reliable, and delightful guest experience, far above what travelers get when they rent from an individual homeowner.
Our proprietary software and data platform - part of which we offer to other property owners and managers through our Wheelhouse brand - sits at the core of our company. This technology drives our best-in-class margins through optimal location identification and advanced revenue management. It also helps us deliver amazing guest experiences through thoughtful automation and personalization.
Why is this interesting?
The global accommodations industry is worth more than $1T/year, but it hasn’t kept up with the needs of today’s modern traveler. 
Hotels are great for small groups traveling for 1-2 nights at a time, but hotels don’t work as well for longer stays and larger groups. 
Our guests stay with us for 2 days, 2 weeks, 2 months, or longer, in versatile properties designed to accommodate many traveler types and groups sizes.  We’re proud to earn review scores higher than nearly every luxury hotel from guests who seek our properties out in 8+ domestic markets.
In 2018, we have the foundation to economically and efficiently grow 10x, both domestically and internationally.

Our team

We are a fast growing team founded by veteran entrepreneurs and backed by a number of the largest and most respected VC’s in the world. Headquartered in downtown San Francisco, we're hiring top talent across all business units! 

About Wheelhouse

About Wheelhouse Our Mission To turn hosts & homeowners into superheroes We live in the age of the empowered individual. Whether it’s a spare bedroom or a full-suite vacation home, anyone with a bold vision can launch the next amazing experience. These new one-of-a-kind spaces allow travelers to stay near friends, family, marathon starting lines, food festivals, and more. In total, they represent the next frontier of the accommodation space. You + Us We had these entreprenuers in mind when we set out to build Wheelhouse. Our goal—to build a set of tools that could enable any individual to run their business as effectively as a hotel. To accomplish this, we built a platform that gives actionable insights into your unique home, neighborhood, and town. You keep the control while combining our holistic view of the market with your on-hands experience.

Want to learn more about Wheelhouse? Visit Wheelhouse's website.