Merchant Support Specialist

Wish, San Francisco, United States

Mobile commerce platform

As a Merchant Support Specialist, you will play a pivotal role in supporting the Business Development team for growing merchandise sales volume with our merchant partners. Your focus will be to bring compelling products and strategies to life for our customers using metrics, creativity, agility, resourcefulness, and grit. Attention to detail and ability to multi-task will be paramount as you synthesize information from multiple touch points providing action plans and supporting business solutions in a fast-paced, multi-dimensional environment.

What you will be doing:

  • Assist in reviewing internal merchant partner applications.
  • Resolve merchant inquiries via email and chat service
  • Provide and support the implementation of system updates to help merchants grow.
  • Review daily queues of tickets from the US Merchant Support team and score them based on a set of criteria.
  • Assist in the development of Merchant Support training materials to address identified areas for improvement.

Core Competencies:

  • Metrics driven and data-oriented
  • Ability to work and thrive in a fast changing environment and overcome obstacles
  • The ability to read and react to business results, understanding how decisions impact those results
  • Clearly communicates and shares timely and appropriate information with cross functional partners
  • Detail-oriented, ability to multi-task

Who you are:

  • 0-2 years of overall experience
  • Bachelor’s degree
  • Familiarity with Google docs, sheets, slides
  • Proficiency in Excel
Company Description

Wish is transforming the way the world shops by offering a convenient and personalized mobile shopping experience. Our mission is to offer an unlimited selection of affordable quality goods to be accessible for everyone on a global scale. Wish selectively brings together world-class talent with a passion for connecting relevant products to the global population.

Learn more about us:

About Wish

Wish is the leading mobile commerce platform in North America and Europe. Our mission is to give everyone access to the most affordable, convenient, and effective shopping mall in the world. By leveraging a competitive global supply chain of direct suppliers and avoiding retail costs we are offering anyone with a smartphone access to tens of millions of affordable goods. By making Wish available on smartphones we are putting this digital shopping mall directly in the pockets of tens of millions of consumers.

Want to learn more about Wish? Visit https://www.wish.com/