Uncubed

Head of Content Operations

Wish, San Francisco, United States

Mobile commerce platform


Wish is transforming the way the world shops by offering a convenient and personalized mobile shopping experience. Our mission is to offer an unlimited selection of affordable quality goods to be accessible for everyone on a global scale. We bring together world-class technical talent with a passion for connecting relevant products to relevant people.

We’re looking for a senior operations leader who will oversee and manage a large team focused on driving moderation and relevancy of the products we sell every day on Wish.

What you'll do

  • Manage a multi hundred person offshore team reviewing hundreds of millions of products every year
  • Manage a local team to drive quality assurance and training across a global workforce
  • Work to help drive user generated content at global scale
  • Work to manage a portfolio of vendors in different markets
  • Work cross functionally with engineering leaders to build tools and automation necessary to run efficient cost effective operations
  • Manage product policy creation and implementation
  • Manage Brand Protection Program to ensure the platform is compliant
  • Work with overseas leadership to help inform and educate merchants on product policy

Who you are

  • Bachelor’s Degree or higher
  • Minimum 15 years experience of proven management and leadership
  • Proven experience and understanding of how to scale a team in a quickly changing environment
  • Prior experience managing outsourcing providers, preferably managing content moderation or content outsourcing
  • Ability to build and grow a team of driven individuals and help them reach their full potential
  • Passion for operations and strategic management
  • A drive for solving problems, building efficient processes, infrastructure and tools to scale a team
  • Excellent written and verbal communication skills
  • Strong quantitative analysis skills and a data driven approach to problem solving
  • Experience working in eCommerce (preferred)
  • Experience working in a startup (preferred)
Company Description

Wish, is transforming the way the world shops by offering a convenient and personalized mobile shopping experience. Our mission is to offer an unlimited selection of affordable quality goods to be accessible for everyone on a global scale. We selectively bring together world-class technical talent that are passionate about connecting relevant products to value conscious consumers all over the world!

Wish was launched in November 2011 and already has over 400 million registered users, making it one of the top 5 mobile shopping applications on iOS and Android!  

Learn more about us:

About Wish

Wish is the leading mobile commerce platform in North America and Europe. Our mission is to give everyone access to the most affordable, convenient, and effective shopping mall in the world. By leveraging a competitive global supply chain of direct suppliers and avoiding retail costs we are offering anyone with a smartphone access to tens of millions of affordable goods. By making Wish available on smartphones we are putting this digital shopping mall directly in the pockets of tens of millions of consumers.

Want to learn more about Wish? Visit https://www.wish.com/