Account Manager

Wish, San Francisco, United States

Mobile commerce platform

Account Managers are experts at providing our merchants with the comprehensive support that makes our site the best platform anywhere to market products to consumers. As a member of the Account Management team, your goal is to grow merchandise sales volume with your portfolio of merchant partners.  A successful account manager will be able to effectively identify growth opportunities and work with internal stakeholders to remove barriers and find solutions for merchants.

What You'll Be Doing

  • Grow sales in a portfolio of accounts, while developing and maintaining positive relationships with merchants
  • Demonstrate analytical thinking and leverage data to drive decision making
  • Engage and provide support for merchants via email and telephone
  • Support in the onboarding of new merchants
  • Effectively handle and resolve merchant concerns and support issues. Communicate relevant merchant complaints or inquiries

Who You Are

  • 1-3 years job experience
  • Previous experience in a similar marketing/sales role strongly desired
  • Strong personal presence, demonstrated in a partner/customer facing role.
  • Proven ability to be scrappy and hit the ground running.
  • Smart, detail-oriented, and relentlessly resourceful.
  • Knowledge of the online shopping industry, with experience in CPA, CPM, CPC models desirable
  • Excellent verbal and written communication skills
  • Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines
  • Team-oriented but with the ability to work independently
  • Flexibility and ability to work autonomously in a demanding and ambiguous environment
  • Excellent customer service ethic with ability to focus on the job at hand
  • Fluent in Mandarin Chinese (preferred)
Company Description

Wish is transforming the way the world shops by offering a convenient and personalized mobile shopping experience. Our mission is to offer an unlimited selection of affordable quality goods to be accessible for everyone on a global scale. Wish selectively brings together world-class talent with a passion for connecting relevant products to the global population.

Learn more about us:

About Wish

Wish is the leading mobile commerce platform in North America and Europe. Our mission is to give everyone access to the most affordable, convenient, and effective shopping mall in the world. By leveraging a competitive global supply chain of direct suppliers and avoiding retail costs we are offering anyone with a smartphone access to tens of millions of affordable goods. By making Wish available on smartphones we are putting this digital shopping mall directly in the pockets of tens of millions of consumers.

Want to learn more about Wish? Visit https://www.wish.com/