Uncubed

Customer Support Specialist (Wednesday - Sunday)

Wish, San Francisco, United States

Mobile commerce platform


Wish is looking to add a Wednesday - Sunday Customer Support Specialist (CSS) to the team. As a CSS, you’ll interact directly with customers to answer questions, find solutions and deliver world-class customer support. CSS’s love people and can quickly diagnose customer issues to find solutions. Because our primary method of communication with customers occurs via messaging in our apps, impeccable writing skills are critical. CSS’s have the important task of ensuring customers receive timely, friendly and accurate responses to solve issues as quickly as possible. This role requires flexible, fast-acting individuals who are energized by solving problems and helping others.  


Responsibilities

  • Deliver on the Wish 5-Star Guarantee with all customers and ensure they’re treated as our most valuable assets.
  • Craft well-written responses that are grammatically correct, concise, polished and professional.
  • Demonstrate empathy, patience and responsible judgement with every customer to ensure the best and most appropriate outcome based on each situation.
  • Achieve daily goals of solved tickets without compromising the customer experience.
  • Find solutions to customer issues while always adhering to company policies and guidelines.
  • Work independently, effectively prioritize and manage your time.
  • Learn, utilize and multitask across a variety of tools to view account information, research and review policies while helping customers.
  • Communicate effectively with internal leadership to identify customer pain points and propose solutions to policy, user experience or other areas for improvement.

Requirements

  • Able to work 3 days during the week (flexible which days), Saturdays, and Sundays
  • Bachelor’s degree required 2+ years experience in a related customer support role
  • Excellent written and verbal communication skills
  • Passionate about providing incredible customer support and solving problems
  • Experience providing technical/troubleshooting support for e-commerce, Internet services or software a plus
  • Desire to continually learn, adapt and work in a fun, fast-paced environment
  • Sense of humor and a sense of adventure!
Company Description

Wish is transforming the way the world shops by offering a convenient and personalized mobile shopping experience. Our mission is to offer an unlimited selection of affordable quality goods to be accessible for everyone on a global scale. Wish selectively brings together world-class technical talent who are passionate about connecting relevant products to relevant people.

Learn more about us:

About Wish

Wish is the leading mobile commerce platform in North America and Europe. Our mission is to give everyone access to the most affordable, convenient, and effective shopping mall in the world. By leveraging a competitive global supply chain of direct suppliers and avoiding retail costs we are offering anyone with a smartphone access to tens of millions of affordable goods. By making Wish available on smartphones we are putting this digital shopping mall directly in the pockets of tens of millions of consumers.

Want to learn more about Wish? Visit https://www.wish.com/