Operations Manager

Wish, San Francisco, United States

Mobile commerce platform

We’re looking for a strategic Operations Manager who will play a key role in building the day to day outsourcing operations and processes that are critical to Wish’s Content Team.

What You'll Do

  • Manage day-to-day vendor operations and oversee vendors doing content moderation offshore
  • Drive your outsourced and in-house teams to hit KPIs and SLAs without compromising quality and understand key quality and training needs
  • Lead and manage vendor selection process, location strategy, offshore transitioning, headcount/capacity planning, forecasting efforts, etc.
  • Manage all outsourcing training, quality, business continuity, pricing, negotiation, etc. 
  • Manage and lead a team of Content QA and Training Resources at our headquarters in SF and report directly to the Head of Content
  • Recommend changes to content policies and guidelines to improve overall content without jeopardizing other areas of the business
  • Communicate effectively with internal leadership to identify pain points and propose future solutions to policy, user experience or other opportunities for improvement

Who You Are

  • Bachelor’s Degree or higher
  • Minimum 5 years experience of proven team management and leadership
  • Proven experience and understanding of how to scale a team in a quickly changing environment
  • Prior experience managing an outsourcing provider, preferably managing content moderation or content outsourcing
  • A desire to build and grow a team of driven individuals and help them reach their full potential
  • Passion for operations and strategic management
  • A drive for solving problems, building efficient processes, infrastructure and tools to scale a team
  • Experience working with outsourced operations or managed services teams
  • Excellent written and verbal communication skills


  • Experience working in eCommerce
  • Experience working in a startup
  • Content moderation experience

  • Must live in or be willing to relocate to the SF Bay Area. 
Why Wish?

Wish is transforming the way the world shops by offering a convenient and personalized mobile shopping experience. Our mission is to offer an unlimited selection of affordable quality goods to be accessible for everyone on a global scale. We bring together world-class technical talent with a passion for connecting relevant products to relevant people.

Learn more about us:

About Wish

Wish is the leading mobile commerce platform in North America and Europe. Our mission is to give everyone access to the most affordable, convenient, and effective shopping mall in the world. By leveraging a competitive global supply chain of direct suppliers and avoiding retail costs we are offering anyone with a smartphone access to tens of millions of affordable goods. By making Wish available on smartphones we are putting this digital shopping mall directly in the pockets of tens of millions of consumers.

Want to learn more about Wish? Visit https://www.wish.com/