Policy and Regulatory Specialist, Content

Wish, San Francisco, United States

Mobile commerce platform

We’re looking for a Policy and Regulatory Specialist who is excited about the challenge of researching product regulations in efforts to protect customers from recalled or unsafe products. This role will be responsible for coordinating with various groups including Content, Legal, Customer Support, Fraud, Merchant Compliance, Product, and Business Development on any aspects of our eCommerce platform that need to comply with regulatory requirements or react to changing compliance needs within the industry.

This role requires focus on global safety and consumer protection, policies, regulations, and/or industry guidelines. This person will be working on identifying safety and consumer protection regulatory risks as well as monitoring regulations, laws, guidelines, and other policies to maintain Wish’s standards with regard to new products in respect to safety and consumer protection.

What You’ll Do:

  • Research regulatory compliance requirements and compile findings into training material, policies, and/or executive review
  • Monitoring product content to ensure compliance with regulatory agencies like the CPSC, FDA, FTC, NHTSA, FAA, FCC, and many others
  • Create and update process documents for product regulation, Content policies, and other safety related matters
  • Manage internal and external relationships and policy development to address regulatory issues related to Wish
  • Reactively work on high profile escalations to quickly address root cause and remedies and draft clear communication of issues to executive staff and external parties
  • Assist Head of Content to develop, implement and maintain Wish’s Prohibited and Restricted Items policies globally

Who You Are:

  • 4-5+ years of policy and regulatory compliance experience
  • Bachelor’s degree or higher
  • Creative, analytical, and passionate about our company’s mission
  • Demonstrate collaborative skills as well as the ability to work well independently
  • Excellent writing, editing, proofreading, research, and administrative skills
  • Highly organized and detail-oriented


  • Experience in engaging with the following agencies: CPSC, FDA, NHTSA, FAA, FTC, FCC
  • Experience working in eCommerce
  • Experience working in a startup
  • Experience as liaison between IT teams and business teams responsible for developing product

  • Must live in or be willing to relocate to the SF Bay Area.
Why Wish?

Wish is transforming the way the world shops by offering a convenient and personalized mobile shopping experience. Our mission is to offer an unlimited selection of affordable quality goods to be accessible for everyone on a global scale. Wish selectively brings together world-class talent with a passion for connecting relevant products to the global population.

Learn more about us:

About Wish

Wish is the leading mobile commerce platform in North America and Europe. Our mission is to give everyone access to the most affordable, convenient, and effective shopping mall in the world. By leveraging a competitive global supply chain of direct suppliers and avoiding retail costs we are offering anyone with a smartphone access to tens of millions of affordable goods. By making Wish available on smartphones we are putting this digital shopping mall directly in the pockets of tens of millions of consumers.

Want to learn more about Wish? Visit https://www.wish.com/