Senior Business Analyst, Global Operations

Wish, San Francisco, United States

Mobile commerce platform

Wish is looking for an experienced Business Analyst to support the our Global Operations team. The role entails driving business analytics insights to inform customer strategy, logistics framework, automation and enable senior leadership to make effective, analytically driven decisions. The Business Analyst will work cross-functionally with Customer Service, Operations, Risk and Fraud, and other teams to build models and dashboards to understand trends.    
The ideal candidate is passionate about Wish and e-commerce, has a strong analytical and consultative mindset, deep understanding of databases and data visualization, the ability to thrive in a dynamic, fast-paced environment delivering against tight deadlines, and a passion for scaling operations through automation.

What you'll do:

  • Conduct insightful analysis using internal and external data (e.g. customer, user, revenue, product, market, industry) to derive insights that will drive business decisions
  • Work effectively with cross-functional teams globally, assimilating requirements, driving results in the form of data insights and building strategic partnerships
  • Support the Global Operations Team with setting goals/KPIs, key planning, and operational asks
  • Conceptualize and build centralized tools (including dashboards) that the Global Operations team can use to extract data/insights for daily business management in an automated manner

Who you are:

  • Bachelor's or Master’s degree in an analytical field (e.g. Computer Science, Engineering, Mathematics, Finance or Statistics)
  • 3+ years of work experience in data analytics
  • Advanced Excel skills and proficiency in SQL
  • Proficiency in using statistical tools such as R, SAS, SPSS etc.
  • Working knowledge of data visualization tools such as Tableau, Micro Strategy etc.
  • General programming skills are a plus
Company Description

Wish is transforming the way the world shops by offering a convenient and personalized mobile shopping experience. Our mission is to offer an unlimited selection of affordable quality goods to be accessible for everyone on a global scale. Wish selectively brings together world-class talent with a passion for connecting relevant products to the global population.

Learn more about us:

About Wish

Wish is the leading mobile commerce platform in North America and Europe. Our mission is to give everyone access to the most affordable, convenient, and effective shopping mall in the world. By leveraging a competitive global supply chain of direct suppliers and avoiding retail costs we are offering anyone with a smartphone access to tens of millions of affordable goods. By making Wish available on smartphones we are putting this digital shopping mall directly in the pockets of tens of millions of consumers.

Want to learn more about Wish? Visit Wish's website.