Uncubed
           

Support Associate, Zagreb

Wolt, Zagreb, Croatia

Hungry? Wolt.


Just 2 years ago, Wolt operated in 4 countries and 10 cities across the Nordics. Fast forward to today, we’re in 19 countries and over 60 cities across EMEA, servicing over 3M registered users. We’re growing rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

About Operations
The Operations Team in each city is the heart and soul of Wolt. Every country team is a startup within a startup and to be a member of the team you must have a passion for solving problems. Teamwork is required as a relatively small team sets out to build a business in a new market. If you are creative, like moving in the fast lane and thrive in a dynamic environment where you are proactive and figure out what to do rather than wait to be told what to do then Operations is the place for you!

About the Role
We're currently looking for Support Associates to join our 12/7 Support team at our Zagreb HQ! In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and Courier Partners. If you have what it takes, we look forward to hearing from you!

Role Focus

  • Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time
  • Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise
  • Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience
  • Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must!
  • Get stuff done: Hustle, hustle, hustle.

Your Background

  • You already have experience in a customer-facing role or logistics role under your belt and you're excited to join our award winning Operations team
  • You are a fast learner and attentive to both small details and the bigger picture
  • Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority
  • You're an expert when it comes to Zagreb's food scene, traffic patterns, and the different areas of your city
  • You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment
  • Fluent in Croatian and able to work in English
So if you are excited about working in a high growth environment, taking ownership and being part of an extremely high performing team, we’d love to hear from you!

About Wolt
Wolt is a Finnish technology company and we’re best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners, and either pick their order up or have it delivered by our courier partners.
 
We’re currently active in 19 countries and more than 60 cities, servicing over 3 million customers. Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language. 

We’ve raised more than €150M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, 83North, EQT Ventures and Highland Europe. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.

About Wolt

Wolt is a technology company building the one app for food. Be it discovering or getting great meals – takeaway, home delivery or to the table – Wolt takes care of it for you. Pick a restaurant, build your order, choose delivery, takeaway or eat in and hit send. Magic ensues. We’re based in Helsinki, Finland, and currently expanding throughout the Nordics and Baltics.

Wolt

Want to learn more about Wolt? Visit Wolt's website.