Uncubed
           

Support Associate

Wolt, Ljubljana, Slovenia

Hungry? Wolt.


About Wolt:

Wolt is an Apple-awarded technology company building the one app for discovering and getting great food in your city. Choose a restaurant, build your order and hit send. Follow your order’s progress by the minute and have your meal delivered to your home or your office, or pick it up yourself. 

Wolt is active in more than 15 countries and 50 cities today, servicing 2.5M+ customers. We’ve raised more than €150M in financing from renowned U.S. and European based investors such as ICONIQ Capital, 83North, EQT Ventures and Highland Europe. Before Wolt, our investors have backed companies such as Alibaba, Netflix, Just Eat, Adyen, iZettle, Intercom and Zoom.

We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way. Apple gave us their Editors' Choice, Wired named us one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its list of 30-under-30 in Consumer Tech, and the Nordic Startup Awards named us Company of the Year.

We are now expanding further – and need your help. If you are passionate about cutting-edge technology, great food and making an impact in your city, then Wolt just might be for you.

About Operations:

The Operations Team in each city is the heart and soul of Wolt. Every country team is a startup within a startup and to be a member of the team you must have a passion for solving problems. Teamwork is required as a relatively small team sets out to build a business in a new market. If you are creative, like moving in the fast lane and thrive in a dynamic environment where you are proactive and figure out what to do rather than wait to be told what to do then Operations is the place for you!

About the Role:

We're currently looking for Support Associate to join our Support team in Ljubljana! In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and Courier Partners. Our operation is running seven days a week so this role also requires you to be able to work on weekends.

If you have what it takes, we look forward to hearing from you!

Role Focus:

  • Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time
  • Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise
  • Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience
  • Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must!
  • Attitude: Take ownership beyond the obvious

Your Background:

  • It's a shift-based role, so you are able to work during mornings, evenings and weekends - we are open 7 days a week
  • You already have experience in a customer-facing role or logistics role and you're excited to join our award winning Operations team
  • You are a fast learner and attentive to both small details and the bigger picture
  • Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority
  • You're an expert when it comes to Ljubljana's food scene, traffic patterns, and the different areas of your city
  • You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment
  • Fluent in Slovenian and able to work in English

About Wolt

Wolt is a technology company building the one app for food. Be it discovering or getting great meals – takeaway, home delivery or to the table – Wolt takes care of it for you. Pick a restaurant, build your order, choose delivery, takeaway or eat in and hit send. Magic ensues. We’re based in Helsinki, Finland, and currently expanding throughout the Nordics and Baltics.

Wolt

Want to learn more about Wolt? Visit Wolt's website.