Want to develop tools that ensure the satisfaction of our over 3 Million customers?
Wolt has founded a new LiveOps-team, that is now looking for new team members! We currently serve over 3 Million users, and it takes some reeeal hard work from our dedicated customer support teams in each country, to ensure the satisfaction of those customers. We take pride in the quality of our customer operations, so here is a chance for you to make things even better for everyone involved.
In short, the LiveOps team is responsible for the tooling and problem solving for the customer support teams. We are scaling at 🚀-speed, making it more crucial than ever to have our customer support scale up efficiently with us. The tools include our own, in-house built tools as well as 3rd party integrations.
This 👆is where you come in. The team consists of three skilled engineers for now and we want to bring you in to strengthen the team! The team is working closely with the other engineering teams whenever necessary, and have the support of a product lead and our design team when creating something brand new.
You should be hungry for solving issues and to improve the existing features - all for the benefit of our customers. You hopefully have a love for problem solving, and a versatile skillset to put into use making our world a better place to be. Our backend stack consists of Scala and Python, so experience with these would be highly beneficial.
Join us for a delightful journey!
The position will be filled as soon as we find the right person, so make sure to apply as soon as you realize you really, really want to join us!
The compensation will be a negotiable combination of monthly pay and Wolt stock options. The latter make it exceptionally easy to be excited about our company growing and doing well, as you'll own a piece of the pie.
If you want to check up on your application or have any further questions about the position you can turn to Product Recruitment Manager, Laura Teerisuo, at email@example.com at any given time.
Wolt is a Finnish technology company and we’re best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners, and either pick their order up or have it delivered by our courier partners.
We’re currently active in 19 countries and more than 60 cities, servicing over 3 million customers. Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.
We’ve raised more than €150M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, 83North, EQT Ventures and Highland Europe. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.
Wolt is more than just a food delivery operation – in fact we are built upon a solid foundation of state-of-the-art technology. Our internal tooling enables us to ramp up new cities efficiently and provide excellent customer service, our own logistics platform allows us to optimise our couriers’ work to get you the food you want as fast as possible, and our restaurant platform allows restaurants to offer exciting food experiences for our customers in an optimal way.
Our product development team consists of 90 developers, designers and product managers driving the digital future of food. We work in small teams with high ownership, with each team focusing on a key area of the Wolt product stack. Each and every one of our product team members has a say in where we are going and what solutions we implement. We work with a passion, but we haven’t forgotten how to have fun along the way!
Wolt is a technology company building the one app for food. Be it discovering or getting great meals – takeaway, home delivery or to the table – Wolt takes care of it for you. Pick a restaurant, build your order, choose delivery, takeaway or eat in and hit send. Magic ensues. We’re based in Helsinki, Finland, and currently expanding throughout the Nordics and Baltics.