Just 2 years ago, Wolt operated in 4 countries and 10 cities across the Nordics. Fast forward to today, we’re in 20 countries and over 80 cities across EMEA, servicing over 3M registered users. We’re growing rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.
About Wolt’s Operations
The role you are looking at is a part of Wolt’s operations team.
The ops team in each country is the heart and soul of Wolt. Every country team is a startup within the company. As a member of our ops, you must have a passion for getting things done and solving problems daily together with your team. There will be no two days alike as you set out to build a new business in your market.
If you are creative, like moving fast, and thrive in a dynamic environment where you get to be proactive and figure out what to do rather than wait to be told – then apply today.
About the Restaurant Development Manager role
Wolt is hiring a Restaurant Development Manager to support the management of Wolt’s restaurant portfolio in Kazakhstan. The ideal candidate is structured, detail-oriented, and enjoys a diverse working week. You will also act as a key communicator between our operations team and restaurant partners in order to ensure optimal success.
What you will do
- Ensuring our portfolio of restaurants reach the highest Wolt service standards by conducting frequent quality and satisfaction checks
- Successfully on-boarding venues onto the Wolt platform and ensuring optimal access at necessary times
- Managing of our restaurant liaisons by identifying, training and keeping them up to speed with any urgent cases
- Developing our restaurant liaisons and their business by using our collected user data
- Be responsible for our menu-platform always being up to date with the text and visuals that reflect the Wolt brand
- Share best practices amongst restaurant team
- Experience probably within account management, customer service or administration management
- Experience in analytics/High interest towards analytics
- True doer mentality, building strong relationships comes naturally to you
- Excellent interpersonal skills - you will be working with a lot of different people
- You are structured, detailed and extremely service-oriented
- Self-starter and and confident with a passion for food
- Fluent in Russian and English
Along with a competitive salary and benefits, you will also be eligible for our stock option plan. This way you can have a piece of the pie as we continue to grow. So if you are excited about working in a high growth environment, taking ownership and being part of an extremely high performing team, we’d love to hear from you!
Wolt is a Finnish technology company and we’re best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners, and either pick their order up or have it delivered by our courier partners.
We’re currently active in 20 countries and more than 80 cities, servicing over 4 million customers. Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.
We’ve raised more than €150M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, 83North, EQT Ventures and Highland Europe. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.
Wolt is a technology company building the one app for food. Be it discovering or getting great meals – takeaway, home delivery or to the table – Wolt takes care of it for you. Pick a restaurant, build your order, choose delivery, takeaway or eat in and hit send. Magic ensues. We’re based in Helsinki, Finland, and currently expanding throughout the Nordics and Baltics.