Just 2 years ago, Wolt operated in 4 countries and 10 cities across the Nordics. Fast forward to today, we’re in 19 countries and over 60 cities across EMEA, servicing over 3M registered users. We’re growing rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.
About Wolt’s Operations
The role you are looking at is a part of Wolt’s operations team.
The ops team in each country is the heart and soul of Wolt. Every country team is a startup within the company. As a member of our ops, you must have a passion for getting things done and solving problems daily together with your team. There will be no two days alike as you set out to build a new business in your market.
If you are creative, like moving fast, and thrive in a dynamic environment where you get to be proactive and figure out what to do rather than wait to be told – then apply today.
About the General Manager role
As a Wolt General Manager you have full ownership of your market, which essentially means you are the CEO of a startup within a startup. Your mission is to build a great team and, together with them, make your cities better places for hungry people, for restaurants wanting to get more sales, and for courier partners wanting to earn flexibly.
You’ll own your market’s P&L and need to be both building the operation and growing the market while maintaining a healthy level of efficiency, steadily moving towards profitability. Your job will consist of analytical thinking, data-driven decisions, mastering marketing and restaurant partnerships, and building a world-class delivery operation with the support of an Apple-awarded technology company. It’s all there.
In this role, you’ll get a lot of help and support on the way, but are also expected to be an amazing independent manager with an exceptional ability to execute every single day.
What you will do
Become the CEO of your market, which will be a startup business within a startup
Build an amazing country team, together with our recruiting function
Lead the team towards your vision of what Wolt should be in your country
Establish and execute on your growth strategy while managing a P&L and taking care of efficiency, profitability, sustainability, and scalability
Refine your processes and get better and better while sharing your learnings with our HQ and other markets
Lead and guide your team to ensure a seamless experience for our customers as well as our restaurant and courier partners
Build and maintain a scalable and healthy delivery operation with your Courier Operations Manager
Find, establish, and develop new restaurant partnerships with your Restaurant Operations team
Create and execute innovative and viral user growth campaigns for consumers with your Marketing Manager
Build a robust support framework for customers, restaurants, and courier partners together with your Support Team
Work with our communications & PR to make sure the Wolt does not go unnoticed in the local press
Since we don't want to give an exact experience scope -- as we don't have one -- we'll let you know what kind of people currently do launch and GM roles at Wolt:
University dropout that used to run a 20 MEUR business as CEO
Ex-investment banker and consultant of 8 years
Business development veteran of 6 years from transport & logistics industry
BCG's Regional Head of Operations for 4 years
Decade of marketing and leadership experience from online & offline SMEs
Along with a competitive salary, potential bonus, and benefits, you will also be eligible for our stock option plan.
So if you are excited about working in a high-growth environment, taking ownership, and being part of an extremely high-performing team – we’d love to hear from you!
Wolt is a Finnish technology company and we’re best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners, and either pick their order up or have it delivered by our courier partners.
We’re currently active in 19 countries and more than 60 cities, servicing over 3 million customers. Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.
We’ve raised more than €150M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, 83North, EQT Ventures and Highland Europe. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.
Wolt is a technology company building the one app for food. Be it discovering or getting great meals – takeaway, home delivery or to the table – Wolt takes care of it for you. Pick a restaurant, build your order, choose delivery, takeaway or eat in and hit send. Magic ensues. We’re based in Helsinki, Finland, and currently expanding throughout the Nordics and Baltics.