Managed Services Representative

Wombat Security Technologies, Pittsburgh

Change Behavior. Reduce Risk.

Company Overview
At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to: build and enhance our proven security platform, blend innovation and speed in a constantly evolving cloud architecture, analyze new threats and offer deep insight through data-driven intel, and collaborate with customers to help solve their toughest security challenges

We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

We are seeking a Managed Services Representative to join our team at our Pittsburgh, PA office located in the Strip District.
Do you want to be known as a Cyber Security Leader?
Our Managed Services Representatives guide our Managed Service customers as they plan and implement their Cyber Security Training and Awareness programs. Our representatives bring Wombat’s experience and Best Practices with them. Our customers lean on us for our expertise and eye for detail.
Do you have the need for speed?
As our customer-base continues to grow and our technology solutions are constantly updated, we strive to work efficiently & effectively in a fast-paced, rapidly changing environment. That means we also need to be excellent at time management and prioritizing.
Do you sweat the small stuff?
Our customers rely on us to plan their projects and ensure they go off without a hitch. We’re organized, meticulous and responsive. All details are to be considered before rolling out a program. “If it’s mentionable, it’s manageable.”
Have a desire to work independently AND part of a team?
We believe it’s important to have demonstrated the ability to work independently or part of a team. While most of the work we do is independent, we share what we know and step in to assist others on the team in order to meet the needs of all our customers.

Your day to day

  • Work with customers to plan their annual Security Training and Assessment program
  • Develop implementation and communication  strategies
  • Create and launch training assignments, assessment campaigns and status reports
  • Resolve low-level technical issues as they pertain to Wombat Security software
  • Follow approved escalation process for all other software concerns
  • Handle a Managed Services account load and keep an updated status for each of the Managed Services customers in our CRM system. Must also provide detailed updates for customer interactions and planning sessions. 

What you bring to the team

  • Bachelor’s degree  or an equivalent combination of education and work experience
  • Excellent written and oral communications skills are mandatory, as is a solid understanding of SaaS
  • Strong interpersonal and customer management skills
  • Demonstrated ability to develop technical skills
  • Excellent time management skills
  • Adaptive skills, learns quickly, asks questions, and solves and resolves independently
  • High energy, confident, and enthusiastic attitude
  • Experience with HTML, Salesforce, Splunk, Microsoft Excel, Access and Project a plus
 Why Proofpoint 
As a customer focused and driven-to-win organization with leading edge products, there are many exciting reasons to join the Proofpoint team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. As we continue to grow and expand globally, we understand that hiring the right people and treating them well is key to our success! We are a multi-national company with locations in 10 countries, with each location contributing to Proofpoint’s amazing culture!

About Wombat Security Technologies

Wombat Security, a division of Proofpoint, provides SaaS-based information security awareness and training software to help organizations teach their employees secure behavior. Recognized as one of the fastest-growing technology companies in North America, we are headquartered in Pittsburgh, PA and have offices in Denver, CO and London, UK — as well as global network of partner organizations. In March 2018, Wombat was acquired by Proofpoint, Inc., a leading cybersecurity company. Today, we are helping Fortune 1000 and Global 2000 customers in industry segments such as finance, technology, banking, higher education, retail, and consumer packaged goods to strengthen their cybersecurity defenses. Our Security Education Platform includes integrated knowledge assessments, a library of simulated attacks, and interactive training modules, which have been proven to reduce successful phishing attacks and malware infections by up to 90%.

Wombat Security Technologies

Want to learn more about Wombat Security Technologies? Visit Wombat Security Technologies's website.