Technical Support Representative

Wombat Security Technologies, Pittsburgh

Change Behavior. Reduce Risk.

Company Overview
At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to: build and enhance our proven security platform, blend innovation and speed in a constantly evolving cloud architecture, analyze new threats and offer deep insight through data-driven intel, and collaborate with customers to help solve their toughest security challenges.

We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

We are seeking a Technical Support Representative to join our team at our Pittsburgh, PA office located in the Strip District.
Do you have a passion for educating customers on technology solutions?  
Here in Wombat’s Customer Support team, we take pride in delighting & empowering our customers by providing superior customer service and believe a friendly & helpful personality teamed with technical acumen are the keys to success.
Do you have the need for speed?
As our customer-base continues to grow and our technology solutions are constantly updated, we strive to work efficiently & effectively in a fast-paced, rapidly changing environment. That means we also need to be excellent at multi-tasking and prioritizing.
Ever spend time learning something new, just because you were curious?
As part of a quickly expanding Support team, we each have the opportunity to become Subject Matter Experts and Jacks (and Jills) of all Trades! We value someone who can learn independently and quickly.
Have a desire to work independently AND part of a team?
We also believe it’s important to have demonstrated the ability to work independently or part of a team. While most the work we do is independent, we work as a team to meet the needs of all of our customers using collaborative techniques with others on the team.

Your day to day

  • Ensure high quality customer service and technical troubleshooting to both internal (Wombat Employees) and external customers (Administrators)
  • Proactively research and integrate product changes into daily support process
  • Maintain a consultative approach to customer support and program implementation
  • Act as an intermediary between customers & internal teams to resolve escalated & technical issues
  • Maintain the customer-facing knowledge-base documentation
  • Perform other duties as assigned

What you bring to the team

  • Bachelor’s degree in a technology-related program, or an equivalent combination of education and work experience
  • At least two years of demonstrated success in customer support required, preferably supporting a SaaS product
  • Must enjoy the rewards and challenges of a large dynamic, collaborative group
  • Adaptive skills, learns quickly, asks questions, and solves and resolves independently
  • High energy, confident, and enthusiastic attitude
  • Demonstrate innate customer care with strong verbal and written communication skills
  • Demonstrate smart decision making with attention to detail
  • Ability to identify resources and achieve exceptional customer satisfaction
  • Ability to work at the Pittsburgh office location in the Strip District
Why Proofpoint 
As a customer focused and driven-to-win organization with leading edge products, there are many exciting reasons to join the Proofpoint team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. As we continue to grow and expand globally, we understand that hiring the right people and treating them well is key to our success! We are a multi-national company with locations in 10 countries, with each location contributing to Proofpoint’s amazing culture!

About Wombat Security Technologies

Wombat Security, a division of Proofpoint, provides SaaS-based information security awareness and training software to help organizations teach their employees secure behavior. Recognized as one of the fastest-growing technology companies in North America, we are headquartered in Pittsburgh, PA and have offices in Denver, CO and London, UK — as well as global network of partner organizations. In March 2018, Wombat was acquired by Proofpoint, Inc., a leading cybersecurity company. Today, we are helping Fortune 1000 and Global 2000 customers in industry segments such as finance, technology, banking, higher education, retail, and consumer packaged goods to strengthen their cybersecurity defenses. Our Security Education Platform includes integrated knowledge assessments, a library of simulated attacks, and interactive training modules, which have been proven to reduce successful phishing attacks and malware infections by up to 90%.

Wombat Security Technologies

Want to learn more about Wombat Security Technologies? Visit Wombat Security Technologies's website.