Inside Work Rails, Inc.
Build the best imaginable service experience
Software executives know that Professional Services drive important metrics such as Retention, ROI and NPS. Yet for some reason the process of offering and selling services are beyond broken. Sales people dislike selling services and customers get frustrated when buying them. Services at software businesses are the last frontier ready for optimization. Our solution-based platform is purpose built for one thing: to make selling services easy.
As lifelong software executives, we understand the value that services can drive. While building our prior businesses (WorkMarket, Spinback, Onforce) we searched for technology to help sell services. We wanted to productize our repeat services, we wanted to be able to easily generate SOWs and have them electronically signed and we wanted to make sure our Customers Success teams could help our customers with training and new integrations to drive higher ROIs. We believe access to services should occur at the application layer. Nothing existed. Our mission became clear….lets build the best platform for Professional Service teams to help make selling services a great experience and align PS, sales and customers.