IT Logistics Technician

Yelp, San Francisco, CA

Connecting people with great local businesses

Do you enjoy a work environment surrounded by energetic, fast-paced teams with infectiously positive attitude? We are looking for an IT Logistics Technician who will be the IT interface between Facilities, HR, and Recruiting. This team member will work to ensure the proper IT on-boarding and exits of employees for all of our local Yelp campuses. Helping people transition in their first couple of days means you'll meet everyone on our team!

The IT Logistics Technician is also responsible for inventory management as well as the maintenance and upkeep of inventory workroom, equipment repairs, RMAs, corporate images, and imaging material. We need someone who can set other Yelpers up for success by training and supporting new employees on the systems and equipment they will work with and providing equipment validation for moves as well as setting up workstations for employees visiting your campus.

What You Will Do:

  • All on-boarding and separating of employees
  • Interface with Facilities, HR, and Recruiting to ensure 100% success on all New Hires and Separations
  • Performing New Hire Training classes and creation/upkeep of Training Curriculum and new hire worksheets
  • Documentation and process management of new hires and separations
  • Maintenance of New Hire Process
  • Maintenance of Separation Process
  • Maintenance of Visitor Process
  • Cycle counts, and IT Equipment weekly and monthly replenishment
  • Purchase  IT hardware equipment needs for local and remote employees
  • Manage large local IT hardware inventories via our inventory management system
  • Macintosh, PC, and Chromebook imaging - Ensure all our systems has our corporate image and is managed by our mobile device management systemsHardware and peripheral storage and accountability
  • Work on your assigned and team assignment tickets via our ticketing system

We Are Looking For:

  • 2+ years of IT related experience
  • Working knowledge of MacOS, Windows, and Chromebook platform
  • Working knowledge of Apple, HP, and Dell hardware
  • Working knowledge of Apple software & popular desktop applications
  • Working knowledge of GSuite and popular web applications
  • Experience training large groups on proper use and care of computer systems
  • Experience creating runbooks and IT articles
  • Must have excellent customer service skills
  • Excellent written and verbal communication skills
  • Highly motivated with a positive attitude
  • Ability to work independently and within a team environment
  • Ability to prioritize and address multiple tasks in a dynamic work environment
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About Yelp

Yelp connects people with great local businesses. Our users have contributed approximately 127 million cumulative reviews of almost every type of local business, from restaurants, boutiques and salons to dentists, mechanics, plumbers and more. These reviews are written by people using Yelp to share their everyday local business experiences, giving voice to consumers and bringing “word of mouth” online.

Want to learn more about Yelp? Visit http://www.yelp.com