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Strategic Restaurant Success Manager, Yelp Restaurants

Yelp, Chicago, IL

Connecting people with great local businesses


Love to dine out? Love to plan two weeks out or 20 min. until go time? Yelp Reservations and Yelp Waitlist’s mission is to connect billions of diners with millions of restaurants worldwide. 

Restaurant Success Managers are committed to providing exceptional customer service with the goal of retaining and growing our client base - but, above all else, provide stellar customer service. As a Strategic Restaurant Success Manager you will be responsible for on boarding our customers, addressing their specific needs and helping them make the most of our software. You’ll efficiently manage and respond to a variety of questions and issues that may require troubleshooting, researching or collaborating with the team while you listen and reassure our clients. 

What You'll Do:

  • Welcome new customers and help them make a seamless transition to our product
  • Work with different levels of stakeholders -- Owners, GMs, Hosts, Webmasters
  • Help owners with social media posts and copy to escalate diner awareness and cover count
  • Consult with customers to quickly diagnose and resolve their software or configuration questions
  • Gather, synthesize and prioritize customer feedback to share with the product team
  • Work closely with the sales team and provide pre-sales technical help
  • Track customer satisfaction on a regular basis
  • Occasionally work a flex-schedule, being available when our best restaurants need us
  • Willing to travel to strategic markets as needed

What We're Looking For In You:

  • Strong analytical skills and ability to research, analyze issues with a sense of urgency
  • Excellent verbal and written communication skills
  • Detail oriented, organized and comfortable with multitasking
  • Familiarity with Salesforce or similar CRM system
  • Previous customer service experience

Must Haves:

  • Bachelor’s Degree
  • 2+ years of B2B restaurant experience
  • Excellent communication skills  - no fear of the phone
  • Ability to effectively prioritize tasks and manage time within a fast-paced environment
  • Must be able to work legally in the US

Compensation/Benefits

  • Effective your first day: Full medical, vision, and dental (100% paid employee-only coverage)
  • 15 days PTO and 11 paid holidays (per year)
  • 6 weeks paid parental leave plus up to 6 weeks paid pregnancy disability leave
  • Monthly wellness subsidy
  • Access to fully stocked Yelp kitchens
  • Flexible spending account
  • Employee Stock Purchase Plan
  • 401(k) retirement savings plan with up to $3,000 matching per year
At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”

We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or 415-969-8488.

Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.

About Yelp

Yelp connects people with great local businesses. Our users have contributed approximately 127 million cumulative reviews of almost every type of local business, from restaurants, boutiques and salons to dentists, mechanics, plumbers and more. These reviews are written by people using Yelp to share their everyday local business experiences, giving voice to consumers and bringing “word of mouth” online.

Want to learn more about Yelp? Visit Yelp's website.