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Learning Management System Specialist

Yelp, Phoenix, AZ

Connecting people with great local businesses


Yelp is looking for epic talent! Yelp is hiring a Learning Management System Specialist The LMS Specialist provides management of and ongoing support for the learning management systems utilized by a heroic organization. This role will responds to inquiries from business stakeholders and Yelp associates regarding training activities; handles all registration, confirmation and reporting activities. This role will also manage training supplies, reserve training space/rooms, materials, training room resources and will also design learning content. Serves as contact for all learners with regards to usage of learning systems.

We are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way!

Responsibilities

  • Learning Support: Champions and guides stakeholders when needed through the usage of learning management systems and the class enrollment processes. Performs program and/or individual learner set up and registration transactions into the Learning Management System. Provide technical support to learners and stakeholders who report difficulty leveraging the Learning Management Systems in accordance with established service level agreements.
  • Learning Management System: Create sessions in the LMS to drive learning engagement. Creates learning paths to drive the career journey of our associates. Ensure schedules are up-to-date in the learning systems and aligned with the daily changes of the business. Maintain changes to course schedule and course delivery method. Responsible for vendor relationship management.
  • Learning System Reporting: Create standard training reports via the learning systems on a set schedule and on request as needed. Generates and distributes weekly rosters and training completion certificates for scheduled classes/programs as needed. Communicate back to business stakeholders reporting as needed.
  • Communication & Learning Systems SME: Update all training information sources in a timely and accurate manner. Document and distribute informational updates on troubleshooting techniques and fixes as they relate to learning systems.
  • Partner, Collaborate and build strong partnerships with LMS stakeholders to improve the overall LMS user experience by setting standards and best practices.
  • Design and develop training materials that drives engagement and career development.
  • Performs other related duties as assigned.

Qualifications

  • Bachelor's Degree or equivalent in education - experience
  • 3 - 5 years' experience in LMS management, instructional design and development, adult learning theory
At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”

We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or 415-969-8488.

Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.

About Yelp

Yelp connects people with great local businesses. Our users have contributed approximately 127 million cumulative reviews of almost every type of local business, from restaurants, boutiques and salons to dentists, mechanics, plumbers and more. These reviews are written by people using Yelp to share their everyday local business experiences, giving voice to consumers and bringing “word of mouth” online.

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