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Associate Director, GTM Strategy & Operations - Multi-Location Sales

Yelp, Remote, Remote, United States

Connecting people with great local businesses


*Please note that while this role will operate remotely, it is required that the candidate resides in the East Region and within 50 miles of a major airport. States included in Yelp's defined East Region include: Pennsylvania, New York, Vermont, New Hampshire, Maine, Massachusetts, Connecticut, Rhode Island, New Jersey, Virginia, Delaware, Maryland, West Virginia, Kentucky, Tennessee, Mississippi, Louisiana, Arkansas, Alabama, Georgia, North Carolina, South Carolina, and Florida.*


The Go-to-Market Strategy & Operations group for Yelp’s Multi-Location Sales assists its leaders drive the business forward. You'll track the business performance, perform strategic analysis, and design processes to enable the organization to scale efficiently.

Utilizing your analytical abilities, project management skills, and passion for implementing operational efficiencies you’ll become a trusted advisor to executives and stakeholders. You’ll identify key opportunities for business improvement through a combination of analytics, qualitative insights and good business sense.

The ideal candidate is at the intersection of strong strategic, operational and analytical thinking combined with leadership skills to drive change. This candidate will demonstrate quick learning and an impressive history of driving results.

Where You Come In:

  • Operating cadence:
  • You'll drive the “rhythm of the business” through operational reviews of KPIs, leading weekly cross-functional alignment meetings, and coordinating updates on strategic initiatives
  • You'll lead ongoing analysis and reporting on business performance to support sales leadership and daily operations
  • You'll foster clarity and transparency of strategies, priorities, progress, and impact by owning the reporting and internal communication strategy 

  • Business Analytics and Insights:
  • You'll evaluate the effectiveness of the go-to-market model and identify opportunities to improve sales efficiency and effectiveness
  • You'll conduct analyses to derive insights/trends that will drive business decisions and direct strategy
  • You'll provide business analytic strength to help drive initiatives critical to ongoing growth
  • You'll cross-functionally coordinate w/other Yelp analytics units (e.g. BizOps, Data Science)

  • Relationships:
  • You'll act as a trusted advisor to business stakeholders providing objective, data driven guidance on key initiatives
  • You'll build partnerships with Multi-Location Sales leaders and key cross-functional stakeholders
  • You'll facilitate effective decision-making strategies and drive consensus across multiple groups
  • You'll partner with stakeholders and contributors to identify milestones and decisions; drive plan execution and issue resolution to deliver against deadlines

  • Strategic Projects and Initiatives:
  • You'll improve operational excellence through identification and execution of initiatives that create efficiency, remove obstacles, or create improved processes and approaches to the business 
  • You'll develop executive-level business cases to gain approval on strategic initiatives; build a compelling narrative anchored on ROI positive results
  • You'll translate global initiatives to segment level and help drive alignment
  • You'll build cross-functional relationships to help solve interdisciplinary problems on behalf of the business

What it Takes to Succeed:

  • You have 8+ years of work experience in Sales/Business Operations, Business Planning, Investment Banking and/or Strategy consulting, or 6+ years of experience with MBA/Masters degree, ideally in a high-growth environment
  • You have excellent project management, problem solving/analysis, written/verbal communication and interpersonal skills, including the ability to lead cross-functional projects, make final recommendations, and interact comfortably with senior executives
  • You have experience leading cross-functional projects with Product, Customer Success, Operations, and Sales stakeholders with end-to-end execution
  • You have the ability to create and foster a high performing and metrics driven environment
  • You are operationally focused, process oriented, and data driven
  • You have proven problem solving experience with a strong track record of drawing insights from large datasets and translating those into actionable strategies
  • You have advanced knowledge of analytical tools and techniques (SQL, Tableau, Excel, GDocs) and presentation software skills
  • You are a team player who is comfortable working in a high-growth, constantly changing environment

What You'll Get:

  • Effective your first day: Full medical, vision, and dental (100% paid employee only coverage)
  • 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday
  • Up to 14 weeks of parental leave
  • Monthly wellness subsidy
  • Flexible spending account
  • 401(k) retirement savings plan
  • Employee stock purchase plan
At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”

We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco).


We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or 415-969-8488.

Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.

About Yelp

Yelp connects people with great local businesses. Our users have contributed approximately 127 million cumulative reviews of almost every type of local business, from restaurants, boutiques and salons to dentists, mechanics, plumbers and more. These reviews are written by people using Yelp to share their everyday local business experiences, giving voice to consumers and bringing “word of mouth” online.

Want to learn more about Yelp? Visit Yelp's website.