UX Researcher

Yelp, San Francisco, CA

Connecting people with great local businesses

Yelp is passionate about connecting people with great local businesses. We accomplish this by bringing together talent from different experiences, disciplines, and areas of study to produce world-class products. 

Research is a lean Product team, responsible for conducting and enabling UX research and market research across the company. Our team’s mission is to bring the user to the center of everything Yelp does. We aim to: 

- Foster empathy for our users (consumers & business owners)
- Inform strategic decision-making, product planning, and marketing
- Track how well we’re doing against goals
- Gauge ROI for product improvements & innovation 

The team is looking for a qualitative researcher to pioneer research and help develop innovative products and services. This role will have a large impact on shaping the future of product and market research at Yelp. Do you love working in collaborative environments, have solid communication skills, and a proactive attitude? Let’s chat! 

What You Will Do:

  • Conduct research studies that vary in approach, scale, scope, timeframe, and methodology that will shape our product direction.
  • Identify, prioritize, and plan studies before executing, synthesizing, and communicating findings and recommendations.
  • Collaborate with our Product Management, Product Design, Marketing, Data Science and Strategy teams to identify areas of improvement and feature development.

We Are Looking For:

  • 5+ years of demonstrable experience in various qualitative and/or quantitative research projects that have direct business impact.
  • Ability to independently define key research questions, identify methods and logistics, execute, and synthesize data to generate actionable insights.
  • A track record of solid pragmatic and creative thinking skills that showcase the ability to work within constraints and shifting schedules and priorities. 
  • Experience conducting usability tests, in-depth interviews, focus groups, ethnographies, diary studies, etc. in person as well as remotely. Experience with quantitative methods for market research and measurement is a plus.
  • Passion and curiosity for researching product experience and informing product innovation.
  • Ability to collaborate with cross-functional peers to improve the overall experience for customers.
At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”

We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or 415-969-8488.

Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.

About Yelp

Yelp connects people with great local businesses. Our users have contributed approximately 127 million cumulative reviews of almost every type of local business, from restaurants, boutiques and salons to dentists, mechanics, plumbers and more. These reviews are written by people using Yelp to share their everyday local business experiences, giving voice to consumers and bringing “word of mouth” online.

Want to learn more about Yelp? Visit Yelp's website.