Workplace Team Lead

Yelp, Toronto, Ontario, Canada

Connecting people with great local businesses

Duration: Full-Time

Yelp’s workplace is a key component of our organization, and as we move to a hybrid work program, the in-office employee experience is extremely important. This is where you come in!  We are building a new experience that creates an inspired workplace, builds a sense of community, and supports Yelp’s values.  As a member of the Workplace Solutions Team, the Workplace Experience Lead will be a key player in creating a five star workplace experience for those who choose to utilize Yelp’s office space.

You will be the first point of engagement for Yelp’s employees and visitors. You will serve as the office ambassador and not only help to build, but also maintain the culture of Yelp’s new hybrid model.  As the Workplace Experience Lead, you will provide support with a “can-do” attitude, with an emphasis on fostering a sense of community and putting the well being of Yelp employees first.

Candidates must be vaccinated against COVID-19 to qualify for this role. See below for more information.

Where you come in:

  • You will greet Yelp employees and visitors.
  • You will triage, direct, and resolve workplace requests.
  • You will handle difficult situations professionally, and escalate to People Operations when necessary.
  • You will help keep the workplace stocked, clean, and organized.
  • You will provide support with: daily desk setups, new hire questions, meeting/event planning, and mailing documents.
  • You will oversee the Cafe managing service provider.
  • You will partner with the IT and Audio/Visual teams as needed.
  • You will manage the office’s floor captain program.

What it takes to succeed:

  • You have 3-5 years of facilities management experience in a corporate environment.
  • You have strong interpersonal and problem solving skills.
  • You have the ability to work cross functionally with other teams while building trust with leadership.
  • You are self motivated and passionate about delivering a five star experience.
  • You have the ability to assess situations and act accordingly with empathy and urgency.
  • You have intermediate to advanced knowledge of Google Suite.
  • Bachelor’s degree and/or hospitality experience preferred.

What you'll get:

  • Effective your first day: Full medical, vision, and dental (100% paid employee and dependent coverage)
  • 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 9 paid holidays, plus one floating holiday
  • Up to 14 weeks of paid parental leave for birthing parents
  • Up to 8 weeks of paid parental leave for non-birthing parents
  • Monthly wellness  reimbursement
  • RRSP and DPSP retirement savings plans
  • Employee stock purchase plan
You must be fully vaccinated against COVID-19 to be eligible for this role. Exceptions are made only where legally required.

At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”

We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or 415-969-8488.

Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.

About Yelp

Yelp connects people with great local businesses. Our users have contributed approximately 127 million cumulative reviews of almost every type of local business, from restaurants, boutiques and salons to dentists, mechanics, plumbers and more. These reviews are written by people using Yelp to share their everyday local business experiences, giving voice to consumers and bringing “word of mouth” online.

Want to learn more about Yelp? Visit Yelp's website.