Business Systems Analyst - Salesforce

Yelp, San Francisco, CA

Connecting people with great local businesses

Love working with Salesforce? Do you like using your skills to help tools run better? Business Systems Analysts are the drivers for all Sales and Marketing technical projects for thousands of users across Yelp, Yelp Reservations, Yelp No Wait and Yelp Wifi.  In an 'average' day, they might be immersed in problem solving discussion, UI designs, configuration, QAing new features, spec-ing out new ideas, analyzing Yelp’s vast data warehouse, and always improving yelper experience.

We are looking for a Business Systems Analyst to join our Sales and Marketing Infrastructure team. In this role, you will be responsible for designing, managing, and improving our sales tools (Salesforce.com and other sales tools).  Every day, you'll be challenged to think creatively about how to make internal tools better, scale to support Yelp’s fast growth and contribute to the success of the sales team.  As a BSA at Yelp, you'll work with incredible teams of engineers, product managers and business partners. Join a fun team where you will continue to develop your skills while helping ensure that Yelp has an effective and scalable platform for our business-critical departments.

Where You Come In:

  • You will serve as the primary point of contact for business stakeholders around prioritization, coordination and escalation of projects and enhancements.
  • You will focus on Sales and Customer Support tools, particularly in the areas of opportunity management, account/contact management, case management, entitlement management and 3rd party tools.
  • You will provide strong analytical, problem solving, technical, and project management skills to effectively collect requirements, identify alternatives, and design and deploy quality solutions. Develop project scope, estimates and detailed work plans.
  • You will own functional tasks and deliverables, including: process definition and reengineering, high and detailed-level requirements gathering, vendor selection, fit/gap analysis, functional design, testing, training, reporting, support, and continuous improvement of business applications.
  • You will partner with project stakeholders across the business and Corporate Infrastructure by analyzing all requirements to formulate business needs and translate those into application functionality, deciding when to advocate and when to compromise to arrive at a mutually acceptable solution.
  • You will be expected to use and recommend best practices while delivering scalable high quality solutions.

What it Takes to Succeed:

  • You hold a Bachelor's degree (technical degree preferred).
  • You have 6+ years of technical/business analyst experience.
  • You have strong leadership and negotiation skills and the ability to effectively coordinate and manage cross-functional and technical activities.
  • You have extensive experience analyzing, designing, configuring and supporting Salesforce implementations.
  • You have the ability to make quick decisions and drive change.
  • You consider yourself detail-oriented, organized, self-motivated, hard working, and a great team player with excellent interpersonal skills.
  • You have excellent written and verbal communication skills required, including experience meeting with and presenting information to senior leadership.
  • You hold a Salesforce.com certification (Administrator, Advanced Administrator) - preferred but not necessary.
  • You are passionate about end user experience.

At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”

We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or 415-969-8488.

Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.

About Yelp

Yelp connects people with great local businesses. Our users have contributed approximately 127 million cumulative reviews of almost every type of local business, from restaurants, boutiques and salons to dentists, mechanics, plumbers and more. These reviews are written by people using Yelp to share their everyday local business experiences, giving voice to consumers and bringing “word of mouth” online.

Want to learn more about Yelp? Visit Yelp's website.