Uncubed

Eat24, Customer Support Representative

Yelp, Scottsdale, AZ

Connecting people with great local businesses


We are bursting at the seams and have decided that (along with getting a better tailor), we need to add another person to our AWESOME team. Word on the street is that it might be you. Don't ask who told us that or why, just take the compliment and keep reading.
 
Basically, we are looking for someone who is passionate about changing the world one cheeseburger at a time. Excellent customer service skills are an absolute must. You will be part of our contact center team handling phone calls, online chat, and emails. We are the face of the company so we want to make sure we don't put our foot in our mouth...unless your foot is made of bacon. (Note: if you have a bacon foot, you should definitely apply.) You should also love food more than life itself (we'll just take your word for it) and enjoy helping hungry (and potentially hangry) people get their noms on. Truth be told, we don’t know what stage comes after hangry, but we're pretty sure it isn’t good. That means this job is basically like being a superhero.

Requirements:

  • Customer service experience in retail, restaurant, hospitality, or comparable industry
  • Solid computer skills (good typing skills, being able to use our online chat client, and sending emails like a champion)
  • Minimum typing speed of 45 WPM
  • Answering phones and helping customers/partner restaurants resolve issues
  • Positive attitude: We are a happy bunch, and would love to have more happy people come in and help us grow the business while having a great time
  • Strong attention to detail and commitment to good service
  • Excellent spelling and grammar skills
  • Multitasking while multitasking while multitasking
  • Night and weekend availability is a MUST
  • Must be 21 years of age or older
  • Able to work out of our beautiful office in Scottsdale, AZ

What we offer:

  • Fun work environment
  • Awesome coworkers
  • Casual dress code
  • DJ spinning tunes (i.e. Spotify) 
  • The chance to be part of a business that is growing like crazy
  • Fully stocked kitchens
  • Daily ping pong and pool challenges
  • Nap room and access to massages to help you decompress
  • Full-time employees enjoy a great benefits package
  • Successful candidates  who are able to write and speak fluently in Spanish, Cantonese  or Mandarin  will be eligible for bilingual premium pay.
Please submit a resume and brief cover letter letting us know why we'd be crazy not to hire you.

About Yelp

Yelp connects people with great local businesses. Our users have contributed approximately 127 million cumulative reviews of almost every type of local business, from restaurants, boutiques and salons to dentists, mechanics, plumbers and more. These reviews are written by people using Yelp to share their everyday local business experiences, giving voice to consumers and bringing “word of mouth” online.

Want to learn more about Yelp? Visit http://www.yelp.com