Head of User Research

Yelp, San Francisco, CA

Connecting people with great local businesses

Yelp’s products are used by millions of people every day. At Yelp you’ll have an opportunity to make a real impact on a product you actually use. The product management and product design teams you’ll work with are small, nimble, and fun. The culture at Yelp is a unique environment combining the best parts of being at a startup with the stability and resources of a successful public company.

As Head of User Experience Research at Yelp, you will pioneer all the exciting research opportunities and help us develop innovative products and services that will affect millions of users. This role will help us understand the way people use our consumer and business products. Studies can range from broad research to detailed flow analysis. In the future, you will have the opportunity to build a team of UX Researchers! You will do all of this in a flat, collaborative, highly impactful, no-BS, no-bureaucracy environment!

What You Will Do:

  • Conduct research studies that vary in approach, scale, scope, timeframe, and methodologies that will dramatically shape our product direction.
  • Identify, prioritize and plan studies before executing, synthesizing and communicating your findings and recommendations.
  • Collaborate with our Product Management and Product Design teams to identify areas of improvement or feature development.
  • Build best practices and processes that empower product teams to self serve some of their needs.
  • Collaborate with our data science team to balance quantitative results with qualitative research.

We Are Looking For:

  • A user research related degree such as (but not limited to) Human Centered Design, User Research, Interaction Design, Psychology or Philosophy. 
  • 6+ years of relevant experience conducting end-to-end research studies for a digital platform.
  • Experience implementing UX research practices at a relevant technology company.
  • A passion for local search, consumer apps and social networking.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About Yelp

Yelp connects people with great local businesses. Our users have contributed approximately 127 million cumulative reviews of almost every type of local business, from restaurants, boutiques and salons to dentists, mechanics, plumbers and more. These reviews are written by people using Yelp to share their everyday local business experiences, giving voice to consumers and bringing “word of mouth” online.

Want to learn more about Yelp? Visit http://www.yelp.com