Product Manager - Trust & Safety

Yelp, San Francisco, CA

Connecting people with great local businesses

Yelp’s products are used by millions of people every day. At Yelp you’ll have an opportunity to make a real impact on a product you actually use. The team you’ll work with is small, scrappy, nimble, and fun. The culture at Yelp is a unique environment combining the best parts of being at a startup with the stability and resources of a successful public company. You’ll have full ownership of the product you’re working on and will be able make fast decisions in a highly collaborative, no-BS, no-bureaucracy environment.

As a Product Manager on Trust and Safety, you will ship products to keep Yelp the most trusted platform for local content. You will work with internet sleuths and fraud analysts to uncover credit-card fraudsters, fake review scammers, and botnets stealing account credentials, then rally a team of all-star engineers and machine learning experts to protect Yelp from the worst of the worst. One day you’re deep in the data mines studying if a 10% increase in MCC of our click-fraud model is feasible, and the next you’re in the driver’s seat co-ordinating a response to a spam attack visible to millions of users. Yelp succeeds only with the trust of consumers -- trust is our core asset.

What You Will Do:

  • Dig through data to prioritize the most impactful risks to Yelpers’ trust.
  • Discover emerging trends in site abuse alongside our fraud analysts.
  • Digest complicated problems into clearly framed measurable projects.
  • Work with engineers to plan/build/test/release/measure abuse detection features.
  • Weigh tradeoffs between complex models and simple heuristics.
  • Coordinate incident response for spikes in content spam or fraud transactions.
  • Evaluate build vs. buy decisions for third party vendors.
  • Obsess over metrics, risk monitoring, and benchmarking our performance.

We Are Looking For:

  • CS or engineering degree; ML or stats background preferred.
  • 3+ years in product management, engineering management, or similar experience leading engineers and shipping products.
  • Experience with data tools like SQL, R, or Pandas.
  • Investigator instinct, sifting through symptoms to find the root cause.
  • Communication skills to cut through complexity like a hot knife through butter.
  • Empathy with the average non-techie Yelper.
  • A passion to fight against spammers, scammers, and internet bad-guys.
  • A healthy level of paranoia: What will they try next? Will we know about it?
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About Yelp

Yelp connects people with great local businesses. Our users have contributed approximately 127 million cumulative reviews of almost every type of local business, from restaurants, boutiques and salons to dentists, mechanics, plumbers and more. These reviews are written by people using Yelp to share their everyday local business experiences, giving voice to consumers and bringing “word of mouth” online.

Want to learn more about Yelp? Visit http://www.yelp.com