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Client Success Manager, Enterprise

Yext, London, UK

We put business on the map


Yext is the leading Digital Knowledge Management (DKM) platform. Yext’s mission is to give companies control over their brand experiences across the digital universe of maps, apps, search engines, voice assistants and other intelligent services that drive consumer discovery, decision and action. Today, thousands of businesses including brands like Tesco, Marriott and Jaguar Land Rover use the Yext Knowledge Engine™ to manage their digital knowledge in order to boost brand engagement, drive foot traffic and increase sales.

The rapidly growing Enterprise Division is a cross functional team of Sales, Account Management and Business Development professionals responsible for growing Yext’s revenues. With a focus on Fortune 50-500 brands across the United States and global chain businesses internationally, we work with brands across Automotive, Financial Services, Healthcare, Insurance, Retail and more.

We are looking for a Client Success Manager with a strong background in digital. You will be responsible for new client implementation and relationship management as well as ensuring adoption and engagement with the Yext platform. Client Success Managers play an integral role in our business, building strong working relationships with each and every client and driving annual renewals and upsells. Client Success Managers will work with cross-functional teams including Sales, Business Development and Product Management to accelerate usage and relay client needs. Salary is competitive and will be commensurate with experience.

Responsibilities

  • Establish consultative and trusted relationships with clients
  • Ensure client expectations are exceeded consistently
  • Drive upsell opportunities into Yext’s existing client base
  • Transition new clients into the company seamlessly and create consistent process across all clients
  • Develop best practices and process strategies
  • Understand client business goals and anticipate future needs to deliver optimal solutions
  • Drive planning sessions to ensure client is able to fully leverage Yext to meet their performance and operational efficiency goals
  • Conduct quarterly business reviews and check in points with key clients
  • Phenomenal communication skills and organized project management
  • Elicit client feedback to act as internal advocate for our clients
  • Communicate regularly with the customer to evaluate satisfaction

Minimum Requirements

  • BA/BS degree or ideally 2+ years’ equivalent experience 
  • Experience in Digital/Technology Account Management
  • Superior client service and relationship skills
  • Strong analytical and problem-solving skills
  • Experience in data analysis and Excel work
  • Leadership in developing world class client presentations / QBR leadership
  • Ability to thrive in a fast pace environment with tight deadlines
  • Die hard drive to make clients successful
  • Business fluency in German
  • All candidates, who may not have the above-listed years’ experience, but can demonstrate the necessary skills, may apply and will be considered.

Preferred Requirements

  • Blend of consulting, search, technological and/or display experience
  • Experienced in on-boarding clients; implementation and integration experience

Compensation, Benefits & Perks

Yext offers the following exceptional benefits: competitive compensation, pension with match, unlimited snacks, daily meal allowance, paid time off, and excellent health/dental/vision insurance. We treat our employees well and offer tremendous growth opportunities. Challenging work pushes our people to be creative in a casual environment that is caring, fun, and collaborative. We believe that when you have smart, happy people working together you can produce something special.

About  

Yext has been named a Best Place to Work by Fortune and Great Place to Work® as well as a Best Workplace for Women. Yext is headquartered in New York City with offices in Berlin, Chicago, Dallas, Geneva, London, Paris, San Francisco, Shanghai, Tokyo and the Washington, D.C. Area. For more information, visit yext.com.

Yext is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or nonbinary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

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About Yext

Yext puts business on the map. Yext is defining a new category called digital knowledge management, which helps businesses manage all of the public facts that they want consumers to know across the digital ecosystem. The Yext Knowledge Engine™ lets companies manage their digital knowledge in the cloud and sync it to over 100 services in the PowerListings® Network. Yext Listings, Pages, and Reviews help businesses around the globe facilitate face-to-face interactions that boost brand awareness, drive foot traffic, and increase sales.

Want to learn more about Yext? Visit Yext's website.