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Senior Client Success Manager, Enterprise

Yext, Berlin, Germany

We put business on the map


Yext is the leading Digital Knowledge Management (DKM) platform. Yext's mission is to give companies control over their brand experiences across the digital universe of maps, apps, search engines, voice assistants, and other intelligent services that drive consumer discovery, decision, and action. Today, thousands of businesses including brands like Taco Bell, Rite Aid, and Steward Health use the Yext Knowledge Engine™ to manage their digital knowledge in order to boost brand engagement, drive foot traffic, and increase sales.

We are looking for Enterprise Client Success Managers with a strong background in digital. You will be responsible for new client implementation and relationship management as well as ensuring adoption and engagement with the Yext platform. Client Success Managers play an integral role in our business, building strong working relationships with each and every client and driving annual renewals and upsells. Client Success Managers will work with cross-functional teams including Sales, Business Development and Product Management to accelerate usage and relay client needs.  Salary is competitive and will be commensurate with experience. 

Responsibilities
  • Establish consultative and trusted relationships with clients
  • Ensure client expectations are exceeded consistently
  • Drive upsell opportunities into Yext’s existing client base
  • Transition new clients into the company seamlessly and create consistent process across all clients
  • Develop best practices and process strategies
  • Understand client business goals and anticipate future needs to deliver optimal solutions
  • Drive planning sessions to ensure client is able to fully leverage Yext to meet their performance and operational efficiency goals
  • Conduct quarterly business reviews and check in points with key clients
  • Phenomenal communication skills and organized project management
  • Elicit client feedback to act as internal advocate for our clients
  • Communicate regularly with the customer to evaluate satisfaction

Minimum Requirements

  • BA/BS degree from an elite university
  • 2+ years of experience in Digital/Technology Account Management
  • Superior client service and relationship skills
  • Strong analytical and problem-solving skills
  • Experience in data analysis and Excel work
  • Leadership in developing world class client presentations / QBR leadership
  • Ability to thrive in a fast pace environment with tight deadlines
  • Die hard drive to make clients successful

Preferred Requirements

  • Blend of consulting, search, technological and/or display experience
  • Experienced in on-boarding clients; implementation and integration experience
About    

Yext has been named a Best Place to Work by Fortune and Great Place to Work® as well as a Best Workplace for Women. Yext is headquartered in New York City with offices in Berlin, Chicago, Dallas, Geneva, London, Paris, Tyson's Corner, San Francisco, Shanghai, and Tokyo. Learn more about the Yext team and culture on the muse, our website, and our blog.

Yext is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
 
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About Yext

Yext puts business on the map. Yext is defining a new category called digital knowledge management, which helps businesses manage all of the public facts that they want consumers to know across the digital ecosystem. The Yext Knowledge Engine™ lets companies manage their digital knowledge in the cloud and sync it to over 100 services in the PowerListings® Network. Yext Listings, Pages, and Reviews help businesses around the globe facilitate face-to-face interactions that boost brand awareness, drive foot traffic, and increase sales.

Want to learn more about Yext? Visit Yext's website.